Reviews from clients on Sydney’s Northern Beaches

20 October 2017 – Appreciation from sister of client, Ms V who lives in Palm Beach on Sydney’s Northern Beaches

Wendy is fantastic, super, caring, nothing is too hard, she thinks and plans ahead, manages difficult situations well and just does what needs to be done and always smiles and is friendly. The family love especially how she anticipates what my sister is going to need and how she has implemented things into the home to make life easier for my sister.

She mentioned that her husband was a handy man and loves doing things around the home. Wendy had asked him to make a few repairs around the home and install some rails for my sister to hold onto and a hand held shower. She was very impressed and wanted Daughterly Care to know how wonderful Wendy was.

18 October 2017  – Appreciation from daughter of client, Mr & Mrs N who lives in Balgowlah on Sydney’s Northern Beaches

Hi Eleanor,

Just a quick note to let you know that I popped into Mum and Dad’s yesterday and met Bronwyn. She is absolutely perfect!! Mum and Dad like her very much and we couldn’t be happier.

It is such a relief to know that Mum and Dad are well cared for. I will certainly be singing Daughterly Care’s praises.

Thanks again.

Jane

18 October 2017 – Appreciation from husband of client, Mrs B who lives in Mona Vale on Sydney’s Northern Beaches

I am writing to let you know that Hazel passed away this morning – which is very sad.

The support she received from her Daughterly Care carers – both from the carers in Mona Vale and when she lived in Wahroonga – has been terrific. I know she really enjoyed those times with the ladies. Thank you both for your support. Just knowing that your service is there has made the ‘dementia years’ so much easier for both of us.

Thank you

21 September 2017 – Appreciation from friend of client, Ms S who lives in Bayview on Sydney’s Northern Beaches

Hi Eleanor,

Thanks for the progress notes on Michelle, I love to read what they have been doing!

Thanks for sending such wonderful ladies, they are making Michelle and her mum so happy.

Kind regards,

Fran

23 June 2017 – Appreciation from client, Mr B who lives in Balgowlah, on Sydney’s Northern Beaches

With appreciation for helping our disabled child at a time when we needed help the most.

22 May 2017 – Appreciation from client, Mrs P who lives in Careel Bay, on Sydney’s Northern Beaches

Marnie has been absolutely wonderful. She is so caring and calm, and she cannot speak enough praise for her.

13 April 2017 – Appreciative email from Father of client, Miss L who lives in Mona Vale on Sydney’s Northern Beaches

Dear Daughterly Care Community Services,

Our first two nights have worked very successfully with Rhonda and Kristen. They are both lovely ladies. I was particularly impressed with Kristen’s knowledge of how to care for my Daughter, it was clear she made the effort to read information about her condition. Once again, thank you both, we look forward to our next service.

Kind regards,

G

23 March 2017 – Appreciation from wife of client, Mr M who lives in Warriewood, on Sydney’s Northern Beaches

Dear Daughterly Care,

Thank you for the progress notes for my husband, he seems very happy with both Carmel and Aleksandra. This is such a great relief to me and to our family. You are both such lovely ladies, exactly how Daughterly Care explained they would be.

10 March 2017 – Appreciation from Daughter of clients, Mr and Mrs K who live in Freshwater, on Sydney’s Northern Beaches

My parents wish to express their gratitude for the support Maggie has provided them, as a Caregiver. They both understand that her assistance has enabled them, to be at home.

On behalf of my extended family, I thank Maggie for her compassion, professionalism, understanding and flexibility.

With appreciation,

N

1 February 2017 – Appreciation from referring Approved Provider, where the client lives in Belrose, on Sydney’s Northern Beaches

Dear Daughterly Care,

Thank you for the positive feedback regarding Mr H. Please thank Tammy, it sounds like she is providing fabulous service for Mr H. No-one else has managed to get him in the shower or encourage him to eat breakfast, so well done. We are really impressed with Tammy and Daughterly Care services.

11 January 2017 – Praise from Client’s Niece who lives in North Balgowlah, on Sydney’s Northern Beaches

Beth (the Niece) is very happy with both Caregivers, Kerry and Lorraine. She agrees that Joan is more settled now and less anxious. She is not repeating herself as much as when the service first started. Beth said, Joan is now agreeing that she does need a bit more help and Joan is very happy that they have put Live in Care in place. Beth also said, when she arrives to take over on a Saturday morning, it is the happiest she has seen her Aunt in years.

15 December 2016 – Thank You to Janice from Wife of Client, Mr K who lives in North Narrabeen, on Sydney’s Northern Beaches

For her extreme care of my husband. She is always punctual and willing. Thank you Janice.

16 December 2016 – Thank You to Liddy from Client, Mrs T who lives in Narrabeen, on Sydney’s Northern Beaches

She is kind caring and competent, and we always get-on really well and she cares.

30 November 2016 – Appreciation from daughter of Elder who lives in Narrabeen, on Sydney’s Northern Beaches.

Dear Maggie and Tammy, I would just like to pass on that in Mum’s words “Tammy is beautiful to her” and “Maggie is just so lovely”. Mum’s legs were not great on Monday and Tammy was really good with her and I do appreciate the work that both Tammy and Maggie are doing for her. They both make her feel cared for and she is very comfortable with them”.

Patricia

25 November 2016 – Thank You to Tammy from Daughter of Client, Mr G of Dee Why on Sydney’s Northern Beaches

For her genuine concern for my Father, as well as her personality that allows my Dad to have a laugh and feel relaxed.

3 November 2016 – Thank You to Phillipa & Alison from Client, Ms L of Forestville on Sydney’s Northern Beaches

Kindness, care, helpful in lots of ways and lots of laughs.

22 November 2016 – Thank You to Aleks from Daughter of Client, Mrs M who lives in Wheeler Heights on Sydney’s Northern Beaches

Alex is an exceptional kind, caring and capable carer for my Mum. She displays foresight in what is needed in caring for my Mum and to make life easier for me by going beyond what other carers do and I truly appreciate the extra effort she goes to.

21 November 2016 – Thank You to Fairy from Husband of Client, Mrs A who lives in Narraweena on Sydney’s Northern Beaches

Always went that bit extra in caring for my wife and the rest of the family.

16 November 2016 – Thank You to Kathy from Daughter of Client, Dr T of North Narrabeen on Sydney’s Northern Beaches

Caring nature and attentiveness to Dad. Diligent beyond expectations. Consistent feedback on Dad’s well-being.

16 November 2016 – Thank You to Tammy from Client, Mrs O of Dee Why on Sydney’s Northern Beaches

Very caring person who has helped me a lot. We look forward to her visits.

15 November 2016 – Thank You to Sue from Wife of Client, Mr H of Avalon on Sydney’s Northern Beaches

My Husband really looks forward to his outings, which speaks for itself. I am very grateful. It is a wonderful service.

15 November 2016 – Thank You to Janice from Son of Client, Mrs I of Mona Vale on Sydney’s Northern Beaches

Her helpful assistance in our difficult time has been invaluable and she has our heartfelt thanks.

14 November 2016 – Thank You to Susan from Client, Mrs M of Narrabeen on Sydney’s Northern Beaches

Thank you for the exceptional service.

10 November 2016 – Appreciation from daughter of Elder who lives in Brookvale, on Sydney’s Northern Beaches.

Dear Maggie,

We love having you look after mum, we are super impressed with Daughterly Care.

7 November 2016 – Thank You to Caregiver, Fairy from Client, Mrs G who lives in Bayview on Sydney’s Northern Beaches

Kindness, efficiency, caring, clean, lovely personality, couldn’t manage without her.

6 November 2016 – Appreciation from Daughter of client who lives in Manly, on Sydney’s Northern Beaches

Daughter emailed Daughterly Care after her Mother forgot to take her medication:

This is a very vivid reminder to us all that Mum’s ‘independence’ is very dependent on the care provided by the wonderful Caregivers from Daughterly Care.

4 November 2016 – Appreciation from son of Elder who lives in Frenchs Forest, on Sydney’s Northern Beaches

I wanted to say thank you so much for all the services during the last 2 years. We have dealt with many organisations in the past and Daughterly Care has been a standout service provider. There were many times when Aleksandra’s (and the other carers) weekly reports have bought a tear to my eye. Reading those reports would often put me in Dad’s home and I could picture Aleksandra making him a cup of tea, cooking him a lovely dinner or helping him find his keys. Knowing Dad was being looked after, in such a compassionate way, took a great burden off my shoulders.

Thank you Aleksandra and Daughterly Care.

4 November 2016 – Thank You to Fairy from Husband of Client, Mrs A who lives in Narraweena on Sydney’s Northern Beaches

Always went that bit extra in caring for my wife and the rest of the family.

3 November 2016 – Thank You to Janice from Mr & Mrs I, who lives in Mona Vale on Sydney’s Northern Beaches

The helpful assistance in our difficult time has been invaluable and she has our heartfelt thanks.

3 November 2016 – Thank you letter from client and family, on Sydney’s Northern Beaches

Our sincere thanks for your kind, thoughtful and generous actions during your time with Mum (and Dad).

Sue, you did everything and even more for mum that we could have hoped for from a carer.

Sincerely, from the family.

30 September 2016 – Lovely feedback for a last minute Active Night care for a Palliative client, Mrs. H. of Collaroy on Sydney’s Northern Beaches

“The daughters of Mrs. H are very happy – both parents slept the whole night through, which was a novel occurrence for them both. Please thank (Daughterly Care Caregiver), Fulori.”

20 September 2016 – Appreciation from Daughter of Client Mrs A. of Collaroy, on Sydney’s Northern Beaches

“I want to say a big thank you to Bronwyn for accompanying my mum to the plastic surgeon and waiting around for the procedure to be done, then accompanying her back home and settling her in for the night.”

19 September 2016 – Praise from Daughter-in-Law of the Late John who lived in Collaroy Plateau, on Sydney’s Northern Beaches

The Daughter-in-Law of John said, she and her husband had been discussing over the weekend how grateful they were that John was able to pass away at home so well. They were very impressed with both Daughterly Care Live in Carers, Katherine and Cheryl.

At age 93, John was still a very independent man and loved his unit in the RSL Village as well as his own personal space. Both Katherine and Cheryl were able to build a good rapport with John, from when they arrived. This relationship became vital in John’s last few days of life last week because it meant both Caregivers  were able to quickly respond to John’s care needs as they arose.

The Daughter-in-Law said, the family were aware of John’s needs but in the emotion of the moment were unable to respond so quickly and with such confidence in the key moments as John’s condition deteriorated. Whereas Cheryl and Katherine are very special people and were able to confidently respond. Cheryl and Katherine made John and his family feel safe and cared for. Without such experienced Caregivers and the Live in Care service they felt  it would not have gone so well for John.

The Daughter-in-Law also expressed her thanks that I was able to answer all her questions and be so consistent in the background providing an added layer of support to the whole process for both the family and the Daughterly Care Live in Carers.

She said it has been an “amazing experience” and they are very grateful that John could die so peacefully in his own home, as he wished.

Kind regards,

Suzy Crow
Daughterly Care High Care & Live In Case Manager

31 August 2016 – Thanks from Wife of Client Mr. N. of Mona Vale, on Sydney’s Northern Beaches

I would like to take this opportunity to let you know how much I have appreciated having Tammy look after Maurice in the last few months. It was such a relief for me knowing that he was being cared for in such a kind and respectful way.

Not only did Tammy attend to Maurice’s needs she also made sure that I was alright and was coping with it all. I have nothing but admiration and respect for Tammy and I wish her all the very best for the future.

29 August 2016 – Thank You to Tammy from Mrs N of Mona Vale, on Sydney’s Northern Beaches

The degree of care, kindness and professional help I received was exceptional. Thank you.

18 August 2016 – Praise from Gentleman from Collaroy Plateau

Mr S has a Government Funded Home Care Package through Community Care Northern Beaches and under Consumer Directed Care has chosen to have Daughterly Care provide his support.  Mr S rang expressly to say “thank you for sending Claire to replace my usual Caregiver. Claire was a delight, easy to get along with and accompanied me to a Doctor’s appointment made at late notice”.

18 July 2016 –  Thank You to Robin from Client, Mr S who lives in Mona Vale on Sydney’s Northern Beaches

Robin went beyond what was expected to ensure I was looked after well.

23rd June 2016 –  Praise from the Daughter of Mrs N of Manly, Sydney’s Northern Beaches

Just wanted to let you know how great Annabelle was. If there is any chance of considering her in the future to care for mum that would be great as back-up Carer. She expressed how she liked looking after mum and would love to come back if there is an opportunity.

16 May 2016 – Client in Frenchs Forest on Sydney’s Northern Beaches

Mrs C said that she is very grateful for the support and assistance Daughterly Care Caregivers have provided to her and her husband. She cannot speak more highly of them and would recommend Daughterly Care to anyone she speaks to.

3 May 2016 – Appreciation from Mrs C. in Terrey Hills, Sydney’s Northern Beaches

Rita rang yesterday to say how much she enjoyed having Yvonne visit her, she feels she is the best care worker she has ever had and to let Yvonne know that Rita thinks she’s super doopper!!

30 March 2016 – Appreciation for client’s care who lived in Manly on Sydney’s Northern Beaches

Unfortunately Dad passed away last week. I am very grateful for the excellent service that Daughterly Care has provided.

Regards,

Anne

30 March 2016 – Feedback from client at Warriewood on Sydney’s Northern Beaches

Thanks so much for your support – it’s a great service you offer and we were delighted with the assistance last time we needed your help.

his text.

8 February 2016 – Appreciation from client Mrs G who lives in Manly, on Sydney’s Northern Beaches

I want to let you know how grateful we were for the wonderful way Kathy handled an incident with Mum this evening.

When Kathy arrived, Mum was very distressed as she had lost her lower dentures. In addition to settling Mum with a cup of tea and biscuits, and searching in every conceivable (and many that weren’t) space in Mum’s apartment, Kathy made contact with the family (Mum had wrongly assured her that I was in Germany – she confused the generations!) to ensure that someone would call later in the evening to make sure that Mum was okay.

Later on, Kathy followed up a brainwave my husband had, and found the teeth. Best possible outcome!

Could you please convey our sincere appreciation to Kathy. Her level of care and concern was outstanding.

With best wishes,

J

Appreciation from clients Mr and Mrs M who live in Narrabeen, on Sydney’s Northern Beaches

Dear Penny, Ruby, Kerry and the team,

Dad was very thankful for the care given to him by your staff over the last 2 years, as we all have been.

Live in Care client from Avalon on Sydney’s Northern Beaches

Our family really likes Victoria.

Victoria is very proactive Live in Caregiver. She takes our 92 years young Mother to yoga and swimming with the help of my brother. Mother has found life again!!!

14 December 2015 – Appreciative email regarding the care of a client who lives in Avalon on Sydney’s Northern Beaches

Sarah, please extend our thanks to the Daughterly Care team for their kind and thoughtful services throughout 2015.

Client’s Niece.

20 October 2015 – Appreciation from Live in Care client Mrs T who lives in Narrabeen on Sydney’s Northern Beaches

Hi Penny,

I know that your usual communications are with John but I just wanted to get in touch to say how well I’m going with Rachel. She’s a really lovely lady and not only do we get on well, she seems to handle all my wants and needs extremely well.

Thank you for arranging Rachel to come and having her here for the whole week is really working well.

Thanks again.

10 August 2015 – Appreciation from the Daughter of an in Home Care client who lives in Manly Vale, on Sydney’s Northern Beaches

Hello Rose,

I want to thank you for arranging for Elizabeth to care for Mum. Mum is always tired after her trip to the city on Mondays so I am very grateful you were able to find someone to be with her at such short notice. Although Elizabeth was an unknown carer, Mum was very positive about being with her this evening.

So please feel free to have her visit again, if the need arises.

With many thanks

Daughter J

30 April 2015 – Thank you from client Ms W who lives in Collaroy Plateau, on Sydney’s Northern Beaches

I’m very happy with Cheryle, she is very efficient, compassionate and caring. This is the first time that I feel anyone has really looked after me. I have no words to thank her for doing such a great job.

6 November 2016 –  A client In Manly on Sydney’s Northern Beaches, forgot to take her medication last night and was not herself this morning.

Daughter emailed…

“This is a very vivid reminder to us all that Mum’s ‘independence’ is very dependent on the care provided by the wonderful Caregivers from Daughterly Care.”

13 October 2015 – Praise from client’s son-in-law who called in to say:

“Wendy is wonderful for my mother-in-law (at Bayview on Sydney’s Northern Beaches). Wendy has given my mother-in-law strength and confidence.  We are very happy to have Wendy looking after her and especially during recent times when my mother-in-law was in respite.”

Son in law D

10 August 2015 – Words of appreciation for the In Home Care services for client in Manly Vale on Sydney’s Northern Beaches

Hello Rose,

I want to thank you for arranging for Elizabeth to care for Mum.  Mum is always tired after her trip to the city on Mondays, so I am very grateful you were able to find someone to be with her at such short notice. Although Elizabeth was an unknown carer, Mum was very positive about having her company this evening.

So please feel free to have her visit again if the need arises.

With many thanks

Daughter J

16 July 2015 – Appreciative Email from Niece

Dear  Penny,

We thank you for all the care and attention that everyone has provided over the years.

A special thank you to Cath whose kindness and caring was above and beyond so many days.

Kind Regards

Niece of 99 year old client of Collaroy on Sydney’s Northern Beaches

30 April 2015 – Thank you message to Cheryle

“I’m very happy with Cheryle, she is very efficient, compassionate and caring.  This is the first time that I feel anyone has really looked after me.  I have no words to thank her for doing such a great job.”

Ms W of Collaroy Plateau

26 January 2015 – Excerpt from Daughter of Live in Care client Mrs M who lives in Collaroy, on Sydney’s Northern Beaches

Mum was 100 years and 8 months when she died. Despite more falls after last year’s broken hips, she had been in relatively good health until she succumbed to pneumonia after another fall in mid-June. Mum had loathed the idea of being incapacitated or unable to be at home. She never got over losing her licence; holding it until 100 wasn’t enough… losing it was the issue.

With the help of her Daughterly Care Live in Caregivers, Judi and Janet she was fortunately, able to remain at home until the pneumonia. Rhonda and your girls were fantastic with her and I will be forever grateful for their care. We miss Mum but we celebrate a remarkably full life, well lived.

With many, many thanks to the wonderful team at Daughterly Care for your great support and for matching Mum up with two ‘perfect’ angels to care for her.

14 December 2015 – Appreciative email regarding the care of a client who lives in Avalon on Sydney’s Northern Beaches

Sarah, please extend our thanks to the Daughterly Care team for their kind and thoughtful services throughout 2015.

Client’s Niece.

22 December 2014 – Thanks from Daughter Sue 

“Dear Kate,

At this time of the year I am thanking all the people who have helped me with mum and that includes you and your wonderful Caregivers. Thank you for making this year of keeping Mum in her home at Collaroy do-able.”

Signed daughter from Blue Mountains

27 July 2010 Appreciative email from Daughter of Mrs M, a 24 hour care client at Collaroy Beach on Sydney’s Northern Beaches

With many, many thanks to the wonderful team at Daughterly Care for your great support and for matching Mum up with two ‘perfect’ angels to care for her!

Signed Client’s Daughter

15 March 2010 Appreciative email from Daughter of Mrs H of North Manly, on Sydney’s Northern Beaches

“I can’t say enough about the care given by Barbara and Annabelle. Amazing ladies – dynamic,
energetic, competent, organised, multi-skilled, incredibly efficient , compassionate and well…just lovely to have around.

I have to say also that through my year of grief, in many ways it was your carers who helped me ‘stay alive’ – just knowing they were coming, having a chat and a laugh with them…..and many tears was a saviour to me. I know I have met with many along the way…but having Barbara & Annabelle, along with Bertie who we miss….I consider that we were very lucky to have the ones we had”.

Signed Client’s Daughter

It is hard to put into words our gratitude for the devotion and love that your Caregivers Sue and Lynne showed to R during the latter stages of her life. I will never be able to repay the kindness that Sue and I witnessed first-hand.

To all at Daughterly Care and particularly Jean Parlane, when I get into my old age I hope you are around to look after me as you did for R. Daughterly Care is an amazing organisation of which you can be justifiably proud.

Again, my sincere thanks. Mr C