14 Reasons To Choose Daughterly Care In Home Care Services

 

elderly Successful Businessman choses Daughterly Care for wife's private in home care

When we asked a high profile ultra successful businessman,
why he chose Daughterly Care for his wife he said:

“I chose Daughterly Care because:

  • You have Registered Nurses, so if my wife needs nursing support I know you will be here for her; and

  • We can leave this place [meaning his harbour-front home] in a box
    because you have Live in Care.

Who you choose to partner with to re-enable, enable, support, care for you (or your spouse, elderly parents or relative or client) is a really important decision. By making the right choice, their final years will be more comfortable, safe and enjoyable at home.  In our experience, when you choose the right organisation to support your Elder, you have less hospitalisations and slower nursing home placement, if at all. Choose Daughterly Care, the best in home care provider in Sydney, NSW.

The 14 most important reasons people choose Daughterly Care in home care services are…

1. Over 6,100 families have trusted Daughterly Care to support their Loved Ones

Over 73% [1] of all new clients are recommended to Daughterly Care by health professionals, friends and family and 98% [2] of our clients would recommend us as “a company who would provide exceptionally well for you or your loved one” provider.

Why is Daughterly Care so highly trusted and recommended?

It’s because we care about our clients. It’s our comprehensive range of care services and our flexibility, this means our services can be dialled up, or down, to suit your changing care needs. It’s our exceptional care and the fact that we have spent 19 years specialising in supporting private paying clients with high care needs who need dementia care or live in care that we are recommended so often.

2. We are a proven provider of private home care

When you choose Daughterly Care, you are choosing an in home care service provider with a proven 19 year track record of delivering exceptional quality home care services… via experienced and exceptional Nurses and Assistants in Nursing (Caregivers), who we carefully match to our clients’ care needs and personality.

We don’t expect you to take our word…read what our clients say about us in our recent unsolicited feedback and in our 2017 client survey.

3. We have exceptional in home care Caregivers & Private Nurses

Only 1 out of 10 people who apply to work with us are suitable for an interview even though they have a Certificate III in Community Care or Aged Care. Why is that? Because only 1 out of 10 meet our high standards. Daughterly Care is a premium private care service providing superior In Home Care and that starts by choosing the very best Caregivers and Nurses.

Our Nurses and Caregivers are specifically chosen for their unique and untrainable qualities, such as their:

  • life experience
  • kind hearts
  • maturity
  • extensive experience
  • uncommon common sense
  • their special caring ways
  • excellent command of English and ability to relate to you;
  • expert memory support and dementia care; and
  • high care experience (level 3 & 4 ACAT clients).

The photos of Nurses and Caregivers on our website are our actual Caregivers, not ‘marketing stock photos’. Often there is a link under their photo to their profile so you can see their experience and training. You can see they are well grounded beautiful souls who really enjoy helping older people by providing exceptional care.

Click through here to meet 21 of our attentive and naturally warm Caregivers and read their profiles.

4. Our care of Elders is attentive and consistent

On average, each year the aged care industry loses around 25% of its Caregivers – that’s a lot of knowledge about their clients that leaves with them. This is especially hard on people living with confusion, forgetfulness or a form of dementia. It’s also frustrating for private care clients who like tasks done in a specific, consistent way by regular Caregivers they know and trust.

Daughterly Care stands out from our peers by retaining over 91%pa of our Caregivers and that means more consistent, better quality care for our clients.

5. We specialise in High Care Case Management

To live safely, comfortably and joyfully at home takes a team effort:

  • your Loved One directing their care, often with assistance from family;
  • friends and neighbours
  • your health professionals
  • your known GP and specialist doctors
  • We all work together as a team.

For Elders with High Care needs (level 3 and 4 ACAT Assessments) our Caregivers, Nurses and High Care Case Managers bring vast experience to your care team – we call it your Circle of Care or “Team Carmen” as one daughter called us. We know how to assess a client’s needs and design a care plan to meet a high care client’s goals.

Having met your Loved One, we match the most appropriate Caregiver(s). Our Registered Nurses, High Care Case Managers, and Co-ordinators provide valuable guidance, advice, insight and training to our in-home Caregivers in addition to supporting our clients and their families. Review our experience.

Frankly, it’s great team work that keeps our clients out of nursing homes. Over the last 19 years more than 82% of all the care we have delivered has been for Elders with High Care needs. High care clients are people who have a Level 3 or 4 ACAT Assessment [3]. (By comparison KPMG research found that 38% of Home Care Packages were just providing domestic assistance [4].  Do you need carers who spend 38% of their time cleaning or Caregivers expert in High Care needs?) Cleaners will not keep you out of the Nursing Home but we can!

6. We offer flexible aged care solutions

The ageing journey is not linear, down a hill. You can decline and improve. You can have a health crisis and recover.

Care needs change as your Loved One’s health and goal changes. In choosing Daughterly Care you are teaming up with a private home care provider who supports you 24 hours a day, 7 days a week, 365 days a year.

  • We can be there for you from as little as 2 hours… or as many hours as you need, up to 24 hours a day;

Our complete range of in home care services means we have the ability to provide the most appropriate professional care you need.  We are agile, our services can change as quickly as your needs change.

  • Short term, casual or ongoing – we are there for you.
  • Day or night – we are there for you.
  • Visiting you to provide extra care in hospital or a nursing home – we are there for you.

Our private care clients remain at home for life with our comprehensive and flexible support. Explore our services in more detail. Read our unsolicited client feedback.

7. We have a passion for caring for frail, older people

We are not everything to everyone. We are not the ‘best fit’ for all.

Daughterly Care is a boutique in home care provider of high quality comprehensive home care specialising in services for older people.

We don’t provide Nanny and child-minding services.

Our Caregivers don’t provide ‘cleaning only services’ paid by the government through your Home Care Package, instead we use professional cleaners to do that.

We don’t chase services for younger disabled people. However occasionally people who are self-managing their children’s NDIS budget do contact us for a more mature Caregiver and we will help if we believe we can provide care well.

Many of our clients do not have a form of dementia. We are 100% for older people because that’s what we are passionate about.

Many are frail and need assistance recuperating from an illness or have found life challenging for a variety of reasons and therefore require our help. All our clients enjoy and look forward to the interesting and warm company of our Caregivers and Private Nurses.

We care for our clients and enable older people beautifully.

8. Daughterly Care are specialists in providing in home aged care to private paying clients

We are a private Australian family business and have specialised in providing premium, privately paid in home care for our clients for over 19 years. From 27/2/2017 hundreds of Government Funded Approved Providers are now vying for your business. But they simply don’t know what we know. They don’t have the 19 years of experience of servicing private care clients.

Indeed we have existed all this time because the service they provided simply was not good enough for our private clients.

Private paying clients expect great service and high calibre, professionally trained Caregivers.

Private paying Elders choose Daughterly Care because they want:

  • their service on time
  • for the whole time booked; and
  • they want quality, thoughtful emotionally intelligent assistance.

This is of course, a very high standard of care and the type of care we have provided day in, day out for 19 years.

We recently asked a Board Member of a large Not For Profit why he had chosen Daughterly Care and not his own organisation to provide the in-home care for his dying parent and his reply was “because we want your end of the spectrum”. In other words, our exceptional private in home care.
We recently asked a Mosman woman why she was paying for Daughterly Care Caregivers to provide the End of Life Care for her husband and had ceased using the FREE nursing service. And she said, “because with Daughterly Care I know you will arrive…and be on time”.

When you are living through something as intense as providing the end of life care for your spouse or parent, you need care that is on time, reliable and knowledgeable.

It’s really very simple, if you want the best in-home care…choose Daughterly Care.

And don’t think for one moment that just because you can afford private care that you will miss out on your Government Funded Home Care Package. Daughterly Care Community Services is an Approved Provider of the Government Funded Care and we can assist you to apply for your funding.

9. We are specialists in caring for Elders living with memory loss, confusion, forgetfulness and all symptoms of dementia.

Today ‘Dementia’ and ‘Alzheimer’s’ are real buzz words. However it was a very different story 19 years ago when we started Daughterly Care. Not one provider in Sydney stated they specialised in Dementia care – except Daughterly Care. We started with that specialised level of care and we have built on it over the last 19 years.

Our specialisation makes such a huge difference to the service we provide. It filters who we employ, influences the training we provide and our dementia focus means we automatically apply for the extra Government Funding when we administer your Home Care Package.

If you are being told that your Elder has ‘challenging behaviours’ or is ‘difficult’ or what we prefer to call ‘changed behaviours’ or ‘re-active responses’. If you are being told your parent HAS to go to a Nursing Home then call us. Why? Because our training and experience means we have a ‘can-do’ attitude plus extensive experience, so what is difficult for other Caregivers, is often a ‘walk in the park’ for us.

10. Daughterly Care is a specialist in providing Live in Care

Live in Care is the gold standard of aged care for Elders with High Care needs. It is a far, far superior alternative to a Nursing Home. In fact, you cannot legitimately compare the 2 alternatives:

Packing your life up is stressful. When you are at the tipping point of needing 24/7 around the clock care – why should you leave the familiar surroundings of your home you love; your pets, garden, neighbours and most importantly – your routine, your way of living.. your life. Why should you lose control over your life?

In home care lets you stay in control of your life.  In institutional care, you live by their rules. With Live in Care, you stay the boss!

Did you know that research has found that 85% of people living in Nursing Homes are depressed? Did you know 97% of people would prefer to stay in their home than move into a Nursing Home? [5]

 Just know there is no care provided in a Nursing Home that we can’t provide, one-on-one in your Loved One’s own home to a far superior standard.

11. For over 19 years we have specialised in providing Consumer Directed Care

Since the 1st of July 2015, all Government Subsidised In Home Care Packages were supposed to have been provided on a Consumer Directed Care basis – which meant Elders and their families supposedly could choose:

  • who cared for your loved one e.g. Daughterly Care;
  • the type of care they received;
  • when the care is delivered;
  • It didn’t work very well at all and was only ever a stepping stone to giving Elders real and total control over their Government Funded Home Care Package which happened on the 27th February 2017.

I can tell you, after auditing HUNDREDS of Home Care Package monthly statements that often the reality is Elders and their families have not been offered real choice. They have had to beg to have the care provided by who they wanted and often been charged unfair extra fees just to exercise their choice. We discovered 5 unethical Approved Providers secretly embedding their own secret, undisclosed fees into the so called “Daughterly Care fee”. They were not offered ALL types of care, especially Live in Care which is perfect for people who need around the clock care.

That’s the past.

The great news for Elders is that from the 27th February 2017, Elders and their adult children and advocates finally have the total power they need to continue living their way when Government Funded in Home Care Packages become fully portable… meaning you can move your Government Funding to the new breed of Approved Provider, such as Daughterly Care, who best suits you.

So if your Current Approved Provider :

  • Doesn’t answer the phone, doesn’t call you back and doesn’t listen to you;
  • Doesn’t provide quality experienced Caregivers;
  • Provides Caregivers who are difficult to understand and can’t understand you well;
  • Provides Caregivers who frequently don’t turn up for your service on time or at all and your Approved Provider didn’t inform you;
  • Changes times frequently, often without even telling you;
  • Provides Caregivers who don’t stay the full time booked and they don’t do all that it was agreed they would do;
  • Provides Caregivers who are not properly trained to meet your care needs;
  • Has been taking a significant proportion of your Home Care Package in fees leaving you with too few hours of care; and charging you ‘case management fees’ but didn’t case manage you to get you re-assessed by ACAT when your care needs increased and then find you a High Care Package like we did for our clients in 2016;
  • Provides too few hours of support for your funding then you can review the market place and choose a quality, proven provider who has a brilliant reputation servicing private paying clients like Daughterly Care Community Services;

Now is the time to exercise your 9 new powers and move to a superior high quality home care provider, especially if you have high care needs (ACAT level 3 or 4), like Daughterly Care.

For over 19 years, 100% of Daughterly Care’s in home care services have been provided on a Consumer Directed Care basis. That’s over 19 years of meeting the high expectations of private paying home care and nursing clients. We would be honoured to meet your expectations too.

12. We care like daughters

Our mindset is to care for our clients like a loving daughter would care for her parent.

This mindset really sets us apart. It means we try harder and care more. It started 19 years ago with the founders of the business – two daughters who loved their parents who had a clear sense of purpose to provide superior quality aged care in the home.

In the words of one client’s son in Mosman (prior to Consumer Directed Care):

“We have a lot of companies in here providing care for Mum on behalf of the Government Funded Service Provider but Daughterly Care staff stand out by a country mile – you really care”.

Since the 27th February 2017, adult children, like that Mosman son, now have the right to instruct (you no longer have to “ask”, “plead”, beg” and “threaten”) it’s your power now so just:

1. Tell your Current Approved Provider that you want Daughterly Care Caregivers to provide the care;

2. Or perhaps you will go a step further and move your Government Funded Home Care Package to Daughterly Care Community Services. Our Home Care Package Management fees are competitive.

13. Our experienced Caregivers have been trained to reduce falls by 31%

In Australia, about one third of people over 65 years experience at least one fall a year and a person is more likely to have a fall if they’ve had one previously.

Falls are the biggest cause of hospitalisation for older people and they can vastly reduce the quality of life and even end life.

Reducing falls leads to improved Elder safety and improved quality of life and that’s why all Daughterly Care Caregivers and Nurses are trained to perform the LiFE Exercise Program during our regular services whilst performing our care activities.

Evidence based research shows LiFE exercise program reduces the falls rate by 31% for older people – now that’s a good reason to choose Daughterly Care.[6]

14. We guarantee our Service100% Service Guarantee

We have so much confidence in our processes and people. Further, we take a lot of care to match our clients with the right Caregivers for them. If you are not delighted with the Caregiver we choose, we will provide a replacement and refund the cost of the service in full.

06/11/2015 Appreciative email from the Daughter of Mrs C who lives in St. Ives

Daughterly Care provides excellent consistency of in home care. My Mother who has some anxiety due to short term memory difficulties would not have coped well with many different carers. We have had an exceptional experience with Daughterly Care  – the fact that Mum only has a small number of carers has improved her health already”.

[Comment from Registered Nurse Verlie Hall: This lovely Mother had lost weight and was frail so we started breakfast and lunch preparation services for her. Even within a month we saw her health improve. She had put weight on and looked healthier.  Good nutrition is so important for good health, it is medicine for the body. Our Caregivers’ company is soothing for the mind. It is really pleasing to see how much a client’s health improved in just a month.]

30/1/2015 Card of Appreciation from the daughter of Mrs J of Mosman

Dear Claudia

Thank you so much for being the most wonderful caring companion for Mum. You made Mum’s life so much brighter and with the [Daughterly Care and family] team, you helped keep Mum out of a nursing home for many years.

Your tact helped her keep her independence and love of life much longer than would have been possible without you.

Margaret is one of our best in home Caregivers,
View Margaret’s profile

Private paying clients choose Daughterly Care, the best in home care

Bettina is one of our exceptional Caregivers,
View Bettina’s profile

Daughterly Care provides exceptional in home care

Jenny is a Registered Nurse with a Bachelor of Nursing and Masters of Social Work. View Jenny’s profile.

Wendy is an outstanding Live in Caregiver,
click here to view Wendy’s profile

Fairy is one of our lovely pay-by-the-hour Caregivers,
click here to view Fairy’s profile

82+%

of our care over the last 19 years has been for Elders with High Care needs

Need more information? To know more about us, read why we started Daughterly Care and take a look at our services. Meet our exceptional in home Caregivers and highly experienced case managers and operations team.

Read unsolicited feedback from our clients. We’re always thrilled to receive such kind words.

The next step is easy … contact us for a confidential chat about your needs or to organise your, FREE no obligation consultation email claireg@daughterlycare.com.au or call us on (02) 9970 7333.

Sources:
[1] 2015 survey of all clients
[2] 2017 in home care client survey
[3]
[4] Evaluation of the consumer – directed care initiative – final report
[5]
[6] The LiFE Exercise Program was created at the Faculty of Health Sciences, University of Sydney and the evidence based research shows it reduces falls in Elders by 31%. With your permission we introduce the LiFE Program during our care activities during our regular service times.