In Home Care Client Survey Results 2020

Daughterly Care is proud to announce our excellent in Home Care Client Survey Results of 2020 which show Daughterly Care provides the best, premium, high quality in home aged care services in Sydney, NSW. All our clients were surveyed and all their answers are published below, as they wrote them, positive and not so positive. So if you want to know what our clients actually think of us, in their own anonymous words, read on.

Do Verlie, Kate and Nicole believe that Daughterly Care provides 99% exceptional service all the time? Absolutely not. We are realistic. We know we fail at times. However our service guarantee means we work hard to turn sub-optimal situations around to meet our clients’ high expectations and we penalise ourselves financially when we don’t.

Q3. What exactly stood out as being exceptional about our Caregivers?

• They are very sensitive to my mother’s needs. Mum looks forward to their visits
• Very professional, experienced and empathetic
• The friendly and efficient service
• Very Very Helpful
• All the ‘Caregivers’ I have had (not many I know) have been very friendly and personal
• The willingness to do most chores
• Kindness
• Willingness to help in any way. Will find things which need to be done without being asked
• Kindness
• Nothing was too much trouble for them
• Caring, respect and friendliness
• Supportive disposition – caring concern and helping with problems
• Francis is absolutely exceptional and goes above and beyond to assist me in any task needed.
• Kindness, empathy and compassion
• Willingness, promptness, speed of help, consistency, thoughtfulness
• They are caring and are safe.
• Understanding and attending to our particular and various needs.
• Exceptional except for the one or two who called in the evening to cook the evening meal and put Judith to bed. Phyllis carried her role with exceptional care and attention. She is a real gem.
• Tina from Daughterly Care is exceptional – well organised and looks for ways to make mum more comfortable.
• Generally, all carers are nice and caring
• Magdalene is most thoughtful, cooks very well, is extremely obliging clean and tidy – nothing is a trouble!
• The amount of relief I am experiencing each time I realise ‘Oh Daughterly Care will help me with that!”
• Our coordinator Kayleigh-Jane is simply amazing. She is always here to help and support us in times of need. We are very grateful
• Warm, kind and professional caregivers
• Always willing to help -Think ahead -Not lazy -Kind and warm hearted
• Their caring attitude and willingness to help me and look after me
• I was able to ascertain the quality of Daughterly Care in contrast to another provider. Always on time, majority happy to be in this role. A strong work ethic.
• Their thoughtfulness, their ability to engage me in conversation. One in particular, Gail, is able to anticipate my needs.
• Caring and individual personal attention.
• caring, helpful, practical, cheerful personality
• Very personalised care – actually better than a daughter! Daughters tell you what to do.
• Not a time watcher, precise and organised. Very helpful with everything
• Attention to detail, knowledge of dementia and elder care
• Kind attentive reliable consistent, great food, take direction well
• The kindness coupled with great competence
• Anticipates what an elderly person requires. Puts on electric blanket at the start of a service, gives small meals, is proactive, sees what tasks needs to be completed during service.
• Very good
• The caregiver was kind and helpful
• They were always on time. Patience is essential with people with dementia and all the carer’s displayed this!
• Catherine provides thoughtful care, companionship, intentions, information and encouragement
• Always ready to listen and give caring help
• Their advice in how to better care for our father’s needs and their patience
• Thinks ahead & reliable
• Jo is very willing to do everything I ask her to do. She is such a nice person, so helpful in many ways, and my husband enjoys her being here to help us both.
• Personality
• Cleaning that is provided is high quality – the house is cleaned to the standard I need, Care taken as they move around the house & they are respectful of me & my property
• Individual care that makes my mother happy and content
• Julie’s calm experience was very reassuring
• Punctual, kind, interesting, good listeners, professional.
• Mature, reliable, practical, uncomplicated
• Just the all-round “care” everyone gives me
• Being able to meet changes
• Their calm and caring treatment, sometimes in difficult circumstances
• The team take ownership of any issues and solve them pro-actively. Great communications and approachable, even if it means a quick text after the shift
• Time to talk
• Quality care approach, their professionalism and loving care
• Their exceptional care, kindness respect for my father
• Always on time and generous with her time. Does all the jobs well and makes sure I am happy with what she does
• I have had so many in the last few weeks, it is difficult to remember but Dao stood out as being the best one could ever wish for. She was so willing and so quick to catch on anything one asked her to do and I was very sad when she told me she had to go to finish her pathology studies
• Kindness- Efficient – Cheerful
• Both our carers are very concerned for our needs and any problems we are experiencing
• Outstanding service
• Hard to answer this as you don’t say what exceptional should mean
• Tammy and Antje’s thoughtful and creative care.
• So caring, concerned and totally trustworthy.
• Exceptional is too strong a word for me
• The patience and capacity of the caregiver to give her client something to look forward to and enjoy.
• On time, friendly and conscientious
• Helpful and obliging
• Supportive, reliable, understanding and flexible
• Caring and very pleasant to have in the home. She is very obliging and does everything asked of her.
• Their exceptional caring qualities
• I have found each caregiver, without exception, to be of the highest standard in professionalism, willingness and in particular so easy to communicate with. I would be happy to have anyone of them as a friend. I have found each one both stimulating and cheerful.
• Truth and honesty
• Cheerful attitude
• Flexible accommodating, understanding. Individual attention. Thoughtful and Kind.
• Their willingness to do what is needed and nice dispositions,
• Kindness consideration and empathy
• Personalities, meticulousness, and forethought.
• Belinda is very caring, Mum looks forward to her visits and to her little outings.
• I appreciate the regular communication from my case manager and the updates from the carers.
• Friendly and helpful
• They are caring, prompt, communicative with family members, honest and therefore trustworthy.
• Nothing in particular
• The warm relationship which was so quickly established with all my carers and their individual skills, which I soon discovered and utilised, have assisted me to really enjoy my retirement years in the village. In particular I am grateful to our caregiver who I consider to be an exemplary CARER in all respects, my well-being, all my activities we do together aimed at achieving a life expectancy of 115 plus, her caring attitude towards people we pass when out and about, and care for the environment, collecting discarded rubbish for the nearest bin. Perhaps I am biased by having 4 or 5 visits a week…
• Communication to Clients
• Reliable kind and understanding. Also, practical
• Helpful, understanding and cheerful. Sometimes meals are really good.
• That mum actually puts up with them at all! She’s not easy to get on with, I know…
• Carers pleasantness and care for Betty
• They understand, and are helpful in every aspect. They give me, the carer, support. They are reliable and always pleasant.
• Their willingness to help in all situations
• Nothing particular
• The capacity and devotion to fulfil position allocated
• Kind helpful nurse I felt so comfortable with.
• Comfortability in the house and with their skills and with requirements and with the family.
• Ming our usual carer has been exceptional.
• Friendly, down to earth, practical and communicative.
• Every single DC person is caring, thoughtful, goes above and beyond… both with our Mum and with us… I ring Mum every night and every night Mum says ‘I think you found daughterly care… it’s the nicest thing you’ve ever done for me’… I think there may be other very nice things that I’ve done!! but she loves the DC visits… and all the things that Odile, Lynn and Leanne do for her
• Willing and able
• The word CARE is very obvious
• Carers who really care – and provide emotional, as well as practical support. The continuity of care is wonderful – the same carer (except when they take sick or annual leave) so that the relationship is strong between care recipient and care provided.
• All ladies are lovely & mum enjoys their company
• I can’t answer as I am not based with my Mother whom you provide care for. From what I am told and seen (I have met) the service you provide meets expectations.
• They are always proactive in coming up with ways to keep Mum stimulated whether getting her out of the house or doing activities in her home. This is very important to us since she is pretty much housebound.
• The carers have all been very pleasant, caring, thoughtful and practical. The care may well be ‘exceptional’ but I have no comparison which enables me to say that! The communication from our case manager is terrific; I can say that that has been exceptional.
• DCCS reimbursing transport expenses in the form of taxi fares.
• Communication. Individual care and consideration. Availability of services
• Caring and knowledgeable and making a real effort to give good care and support.
• Thoughtfulness, kindness, respect and caring for my dear Dad
• They really took the time to get to know my parents – their personality and interest, as well as, their needs.
• Their intelligent approach to my needs together with their friendliness and willingness to help in all practical ways.
• Our carer Kylie is a perfect match for both my mum and dad. She’s kind, caring, funny and really tries to make them happy and help them in any way they need (sometimes knowing they need things they hadn’t realized yet).
• Always giving the best care and going beyond their job description. Very capable of handling unexpected situations. Very practical and reliable carers.
• That my parents are happy to have the caregivers in their home.
• Pam’s patience and caring attitude
• The Care giver provided has a good knowledge of what is needed, is kind and caring
• Caring Courteous Respectful Patient; Knowledgeable and Efficient.
• Professionalism delivered with personality; flexibility;
• Very caring and attentive. Fantastic efforts from allocation staff to try to keep consistency with carers no chopping and changing like other agencies. Obviously, everyone is entitled to a holiday and can’t come in when sick but we appreciate the efforts to keep a consistent carer group who can come to know mum and support her in her last few chapters
• Some of the carers treat our loved one personally and with great kindness
• Carers are punctual, compassionate, and truly care about helping my Mum.
• Reliable response to requests.
• They were there on hand should anything arise
• All carers show great caring, kindness, patience, consideration and initiative
• Caring qualities of carers
• Everything has been seamless and very professional. The communication, the caregivers themselves, and the fact that my father has become so dependent on them and they never ever let him or us down.
• They care beyond stated description of their care
• All carers do what is required and if anything needs to be done they sort it out

Q4. Daughterly Care Community Services have ‘quality’ caregivers

93.80% of Daughterly Care Community Services Clients Strongly agree or Agree that we have quality caregivers.

Q5. With reference to our ‘service’, what are you most satisfied with?

• Our caregiver reads to my mother in Polish and also helps cook and does grocery shopping
• Efficiency
• Helpful cheerful attitude
• The caregivers
• Reliability
• Cooking various dishes. Delightful easy personality – Like one of the family
• Reliability
• As my mother needs changed, you always rose to the occasion. Also, there was someone to talk with.
• The Carers and helping me to remain independent at home.
• Ease of booking care. Appropriate carers
• Promptness of office service with organising dates etc.
• The continuity of care, the communication and willing communication.
• The service is efficient and well run which as a retired C.A I appreciate.
• Quality of carers
• Organised service generally good. extra messages & help with good aged care generally
• Always ensuring a carer is available.
• Thoughtfulness and forward planning. I have already recommended DD to a friend!
• The pleasure I get from my carers visits
• Alison’s support. Able to rely on service date
• Prompt replies and assistance. My questions are always answered promptly, nothing ever too hard.
• How professional and caring the caregivers are.
• Communication
• The knowledge that I can obtain the best help, in my situation. Once the carers know me I like their abilities to leave objects close to me in the kitchen that I am able to reach on my own.
• Good communication to clients. Able to be flexible – can come on another day if mum has an appointment with doctor. Able to replace carer if scheduled person is ill
• Bella is wonderful
• Responsible, respectful, dependable.
• Punctuality/ reliability. Quiet, capable, competent, caregiver (Robin B)
• Friendly and obliging carers
• Very happy with caregivers service. Thoughtful and attentive
• The Carers always go above and beyond
• They are able to dedicate 2 people consistently to mum since early in the year
• The carers
• Matching of carers to client is good. Some tweaking needed. Some carers asked not to be rostered again e.g. Pam To the Manager: Carers text when leaving my mum at nights. Carers text me with shopping needs, so that I dont have to go to my mother’s unit and make a separate trip to the shops after reading a list on her dining table. So electronic communication is brilliant!
• Comment from Rita, Don’s wife: Angela engages Don in conversation, encourages him to think and talk, and is patient and understanding. I take the opportunity to leave the house without worry! Thank you!
• Communication both the caregiver and administration
• The kindness and thoughtfulness of Jennifer to my mother
• Presentation. Feedback from carers – anything they noticed always willing to do what “Ivy or we wanted” willingness to try to stimulate Ivy with new things, visits out, games, etc.
• Reliance and caring
• You are there when care is needed
• Kind and friendly staff
• Thoughtful
• Jo is always here on time, and is very thorough in everything she does for both of us. She also has many very good suggestions which are helpful and does everything so quickly.
• Everything
• Continuity of service – the same person comes each week so we have got to know each other – she has a great personality
• That we don’t need to worry about our mother as she’s so well cared for
• Initiative taken by carers to get the job done. e.g. organised on-line food delivery.
• Reliable and kind people
• Carer matched my needs, supportive and encouraging
• The wonderful ladies that are assigned to me
• All the girls are love