Step 3. How to transfer
3a. You will need to do the following:
Sign our Home Care Agreement (if you didn’t do that in Step 2);
Ring My Aged Care on 1800 200 422 and request they re-activate your NEW referral code and ring or email that code through to us. This code is just for Daughterly Care Community Services to access your file on the Government Portal. Don’t give that code to your Current Approved Provider;
Alternatively, you may have a copy of your Government Home Care Package letter that shows your Referral Number.
We use this number to look up your details on the My Aged Care’s secure website.
Warning: Brand new clients to Daughterly Care Community Services do not give notice to your Current Approved Provider until we have said we can take you on as a client.
Give the minimum notice required to your Current Approved Provider . (The required notice period is determined by the Home Care Agreement you signed with your Current Approved Provider). You also need to advise them of Daughterly Care’s bank account details to transfer your Unspent Funds. We don’t put our bank details online. Email Nicole for a pro-forma termination letter: firstname.lastname@example.org;
Tell Daughterly Care Community Services (DCCS) of your “agreed last date” with your Current Approved Provider. This will be the “start date” of your Home Care Agreement with Daughterly Care too.
▢ Medicare Details – please provide the following information:
- The reference number (the number next to your name e.g. 3);
We use this to claim your Government Funding through Medicare. Please email us a photo of your card, so there is no transposition errors in your Medicare number.
▢ Are you a Full Pensioner, Part Pensioner or Self-Funded?
Please email us a copy of your Fee Advice Letter for Home Care from the Department of Human Services (DHS) or Department of Veteran Affairs (DVA).
This letter advises us how much the Government requires you to contribute towards your Home Care Package.
The Fee Advice letter looks like this:
If you are a Pensioner or Part Pensioner then just ring the Department of Human Services (or DVA) and they will send this to you.
Time Saving Tip: If you are 100% Self-funded, which is explained on this page you don’t actually have to complete the whole 16 page SA456 form, you can just write “charge me the full income tested care fee” because you will be paying the same fee anyway.
ALERT: If you are close to the self-funded threshold it will be worth completing the form.
▢ If you are a Pensioner and you can’t afford to pay the Basic Daily Care Fee of $10.43 per day then you can apply to the Government for a Hardship Supplement.
If your Home Care Package started on 1 July 2014 or later and you can’t afford to pay the Basic Daily Care Fee then you may be eligible to apply for a Hardship Supplement.
Click here for more information regarding the Hardship Supplement.
Click here for the Hardship Supplement Form (sa462)
▢ Do you receive a Department of Veterans’ Affairs (DVA) pension?
Do you hold a DVA Gold, White or Orange card?
Please email us a photo of your DVA card.