11. How do I start my Home Care Package with Daughterly Care?
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Congratulations you were approved and you have now been assigned your Government Funded Home Care Package and selected Daughterly Care Community Services (DCCS) as the best Approved Provider for you. Your Government funding starts from the date you sign our Home Care Agreement, so don’t delay.
Step 1. Let’s meet to explore the benefit of choosing Daughterly Care Community Services
We’ll explain the financial aspects of Home Care Packages. We’ll also talk about;
Access to our mature quality Caregivers who speak English and relate well to you;
Our service levels from our Co-Ordinators and Case Managers;
Increased convenience & privacy from dealing with just one company;
If you decide to proceed with us:
We will go through all the government mandated paperwork:
Explain our Home Care Provider Agreement; which you need to sign;
Develop your Care Plan with you and explain how your Home Care Package funding will pay for it;
Explain the budget for your support and care; and
Discuss when your Government Subsidised services start.
Step 2. Checklist of paperwork
You will need to do the following:
Sign our Home Care Agreement ;
We will need to take a photo of your My Aged Care letter with referral code. This code is just for Daughterly Care Community Services to access your file on the Government portal.
Alternatively, you may have a copy of your Government Home Care Package letter that shows your Referral Number.
We use this number to look up your details on the My Aged Care’s secure website and to ACCEPT YOU as a new Home Care Package client. The letter commonly looks like this.
▢ Medicare Details – we will take a photo of your Medicare card to gain:
- Your Medicare number;
- The expiry date;
- The reference number (the number next to your name e.g. 3);
We use this to claim your Government Funding through Medicare. We like a copy/photo of your card, so there is no transposition errors in your Medicare number.
▢ Are you a Full Pensioner, Part Pensioner or Self-Funded?
Please email us a copy of your Fee Advice Letter for Home Care from the Department of Human Services (DHS) or Department of Veteran Affairs (DVA) when it arrives, or we will take a photo at our meeting.
This letter advises us how much the Government requires you to contribute towards your Home Care Package.
The Fee Advice letter looks like this:
If you are a Pensioner or Part Pensioner then just ring the Department of Human Services (or DVA) and they will send this to you. They can also give you the Income Tested Care Fee Contribution over the phone.
Time Saving Tip: If you are 100% Self-funded, which is explained on this page you don’t actually have to complete the whole 16 page SA456 form, you can just write “charge me the full income tested care fee” because you will be charged the full fee anyway.
ALERT: If you are close to the self-funded threshold or your income drops, it is worth completing the form.
▢ If you are a Pensioner and you can’t afford to pay the Basic Daily Care Fee of $10.54 per day then you can apply to the Government for a Hardship Supplement in which case they may pay the Basic Daily Care Fee for you.
Alternatively, you may prefer to elect not to pay the Basic Daily Care Fee.
▢ Do you receive a Department of Veterans’ Affairs (DVA) pension?
Do you hold a DVA Gold, White or Orange card?
Please email us a photo of your DVA card or we will take a photo at our meeting.