13. How do I start my Home Care Package with Daughterly Care?

Congratulations you have been assigned your Home Care Package and selected Daughterly Care Community Services (DCCS) as the best Approved Provider for you. Government funding starts from the date you sign our Home Care Agreement, so don’t delay.

Step 1. Let’s meet to explore the benefit of choosing Daughterly Care Community Services

We’ll explain the financial aspects of Home Care Packages. We’ll also talk about;

If you decide to proceed with us:

We will go through all the government mandated paperwork and discuss:

  • Your Home Care Provider Agreement;

  • Develop your Care Plan with you for your Home Care Package funding;

  • Discuss your budget; and

  • Select the first day of your government subsidised services.

Step 2. Checklist of paperwork

You will need to do the following:

  • Sign our Home Care Agreement ;

  • We will need to copy your My Aged Care letter and request they re-activate your referral code. This code is just for Daughterly Care Community Services to access your file on the Government Portal.;

Alternatively, you may have a copy of your Government Home Care Package letter that shows your Referral Number.

We use this number to look up your details on the My Aged Care’s secure website and to ACCEPT YOU as a New Home Care Package client. The letter commonly looks like this.

Sample of transfer Home Care Package letter

Medicare Details – please provide the following information:

  • Your Medicare number;
  • The expiry date;
  • The reference number (the number next to your name e.g. 3);

We use this to claim your Government Funding through Medicare. We like a copy/photo of your card, so there is no transposition errors in your Medicare number.

Are you a Full Pensioner, Part Pensioner or Self-Funded?

Please email us a copy of your Fee Advice Letter for Home Care from the Department of Human Services (DHS) or Department of Veteran Affairs (DVA).

This letter advises us how much the Government requires you to contribute towards your Home Care Package.

The Fee Advice letter looks like this:

Fee advice letter from Department of Human Services

If you are a Pensioner or Part Pensioner then just ring the Department of Human Services (or DVA) and they will send this to you. They can also give you the Income Tested Care Fee Contribution over the phone.

Time Saving Tip: If you are 100% Self-funded, which is explained on this page you don’t actually have to complete the whole 16 page SA456 form, you can just write “charge me the full income tested care fee” because you will be charged the same fee anyway.

ALERT: If you are close to the self-funded threshold or your income drops, it will be worth completing the form.

If you are a Pensioner and you can’t afford to pay the Basic Daily Care Fee of $10.10 per day then you can apply to the Government for a Hardship Supplement.

Click here for more information regarding the Hardship Supplement.

Click here for the Hardship Supplement Form (sa462)

Do you receive a Department of Veterans’ Affairs (DVA) pension?

Do you hold a DVA Gold, White or Orange card?

Please email us a photo of your DVA card.

Department of veterans affairs cards

More Information About Government Funded Consumer Directed Home Care Packages

1. What Is A Consumer Directed Care In Home Care Package?

2. What Is Consumer Directed Care (CDC)?

3. Consumers’ 9 NEW RIGHTS Under Consumer Directed Care

4. What are the costs of Consumer Directed Care?

5. How Will Consumer Directed Care Benefit My Loved One?

6. Is Consumer Directed Care Working?

7. Will Consumer Directed Care Make It Easier For My Loved One To Stay At Home?

8. How do you apply for a Government Subsidised Consumer Directed In Home Care package?

9. How do I know if the fees I’m being charged are fair?

10. Frequently Asked Questions About Consumer Directed Care Home Care Packages

11. Are you approved or assigned a Government Funded Home Care Package?

12. How do I transfer my Home Care Package?

13. How do I start my Home Care Package? Current page

14. How many hours of support or care can I receive for my Home Care Package? (Go to the box with 4 options half way down this page)

Discover the secret to getting more out of your Consumer Directed Care package!

Do you have a question that isn’t answered here or just looking for more information? Browse our FAQs.

Need more information? To know more about us, read why we started Daughterly Care, and take a look at our services. Meet the stars of our business, our in home Caregivers and case managers and operations team.

Read unsolicited feedback from our clients. We’re always thrilled to receive such kind words.

The next step is easy … contact us for a confidential chat about your needs or to organise your, free no obligation consultation email claireg@daughterlycare.com.au or call us on (02) 9970 7333.