We have NO WAITING LIST to start providing services for new clients.
For 21 years we have operated our private in home care business so that we are always recruiting experienced Carers and training new Carers to meet the growing demand for Daughterly Care’s in home aged care services. In the past, this approach has met the growing demand for our services nicely. As at July 2018 it is taking up to 2 weeks to start SOME new clients because with the Consumer Directed Care Reforms, Elders can now move their Government Subsidised In Home Care Package to which ever Approved Provider they like. Many Government Funded clients are transferring their Home Care Package to Daughterly Care Community Services to enjoy the high service and quality Caregivers that private care clients have always enjoyed at Daughterly Care.
In an emergency, we are highly likely to be able to provide private care the same day you enquire. In that case, it is most likely to be a private Registered Nurse who attends so that they can do a Work, Health and Safety (WHS) assessment at the start of the service and in that case we charge a Registered Nurse rate for that first home care service. In ordinary circumstances, our preference is that we meet you in your home a couple of weeks or a few days prior to the first service.
Our private Registered Nurses visits you so that we can meet you, understand your care needs and goals and talk through what our role would be and identify if there is Government Funding that can be applied for.
Meeting you in your home helps us choose a Caregiver, or a small team of Caregivers, to best meet your home care needs and match your personality. Based on our discussion with you, our Registered Nurse documents a nursing Care Plan that our Caregivers follow each visit.
No you don’t. If you want private in home care services where you pay us directly for your in home care services then no, you don’t need an assessment from the ACAT team. ACAT stands for Aged Care Assessment Team and they operate out of your local hospital. One of their jobs is to assess elderly Australians to decide what level of government subsidised in home care package they are entitled to. Government funding for in home care can be worth up to $55,315.75 a year per person. So if you are paying for our home care services privately, no you don’t need an ACAT Assessment.
If you are a pensioner or will be paying for your services via a Home Care Package, so that the Government pays for our services for you, then yes you do need an assessment by ACAT.
Tip: Unfortunately, most elderly people will not allow in home care services to start until they have a health care crisis, commonly hospitalisation and it’s become a dire choice between being placed into a nursing home or accepting in home care services in their own home.
In this scenario the elder will need support straight away to successfully return home and they can’t wait for:
1. an assessment by ACAT;
2. to be assigned their Government Funded Home Care Package before starting their care which can currently take up 2 years. As at March 2018 there are over 100,000 elders waiting for a Home Care Package. The process of applying for Government funding has waiting lists each step of the way. Elders with savings can afford to pay privately for care, pensioners often cannot.
This is why it is so important to realise that organising an ACAT Assessment and being assigned an in Home Care Package takes time, so get organised and proactive regarding your health and stay in control of your life…and get your Government Subsidised Home Care Package to avoid the nursing home:
2. while waiting, do your research on which Approved Provider you would like to deliver your in home care e.g. Daughterly Care Community Services so that when your Government funded Home Care Package is allocated, you already know who you want to provide your care:
We invoice after our in home care service has been provided.
If you are paying for our in home care services privately then we will invoice you fortnightly.
- Our terms of business are 7 days however when you pay by Direct Debit (our preferred method) we only deduct the invoiced amount AFTER 14 days, giving you time to check our invoice and get back to us if there is a problem. We are known for having accurate invoices.
- Importantly, we only direct debit you if we have provided services for the past fortnight, so if we have not provided private home care services, you can be rest assured, nothing will be deducted from your bank account.
- In limited situations where a direct debit cannot be put in place our Terms of Business are 7 days and you can pay by transfer direct into our bank account, cash or by cheque.
If your Government funded Home Care Package is paying for our services then we will send you a monthly Home Care Statement and invoice you for the Basic Daily Care Fee1, and your Income Tested Care Fee1 (only paid by part-pensioners and self-funded retirees) monthly.
1These two fees are stipulated by the Department of Human Services.
NO, this is absolutely WRONG.
The Australian Taxation Office (ATO) requires Daughterly Care to charge GST to any company or organisation we invoice, even if it is a Charity. We remit the GST to the ATO then your Current Approved Provider claims the GST back from the ATO on GST free services like in home personal care and respite care, etc.
Ask your Current Approved Provider why they are deducting 10% GST from your Government funded Home Care Package when they will in fact claim the 10% GST back from the ATO each month. It’s a zero sum effect and that’s why you should NOT have the GST deducted from your in Home Care Package.
If they were to deduct 10% GST from your Government funding, they are making a secret 10% profit, unless they refund the 10% GST back to your package.
Update 6 March 2017, we pointed out to the a client’s Current Approved Provider that they were erroneously deducting the GST, they then informed us that it was a “10% handling fee” for using Daughterly Care. This sudden new fee is an excuse and was not disclosed to our client until it was invented after the event. Illegal. Unethical. A lie. If you are a Daughterly Care client, send your statements via email to us to check for you and we will negotiate the refund with your Current Approved Provider for you.
How to transfer your in Home Care Package to Daughterly Care Community Services
Read about how we got $5,348.09 GST refunded for our client. It was part of a $29,888.34 refund of overcharges.
Daughterly Care provides both 24 hour care and Live in Care. We don’t preference one solution over the other, instead, we consider your care needs, existing support and living arrangements and recommend which care we believe is the best solution for you. Generally, the weekly cost of 24 hour care is double the cost of Live in Care and that’s because you are paying for every hour of care with 24 hr care, whereas with Live in Care, our Live in Carer is ‘on-hand’ 24 hours to provide 8 hours of active care as needed over a 24 hour period.
The actual cost of 24 hour private care and Live in Care is detailed on this page of our website.
Which in home private care service is right for you – Live in Care versus 24 hour care? The terms Live in Care and 24 hour care are used in the care industry as if they are interchangeable and the same.
They are not.
To be an informed consumer of in home care aged care services, it’s vital you understand the difference on this page of our website.
From 27 February 2017, Home Care Packages are assigned to the client by the Government, not to the Approved Provider.
Yes, Daughterly Care Community Services is an in home care Approved Provider and can administer and case manage your Home Care Package. We offer exceptional in home care Caregivers and Private Nurses. Here are 14 Reasons to choose Daughterly Care as your in home care provider.
How do I transfer my Home Care Package to Daughterly Care Community Services?
Transferring your Home Care Package from your Current Approved Provider to a new-breed of Approved Provider like Daughterly Care Community Services (DCCS) is easy, especially if you follow these instructions.
With an aged care service called Live in Care – it sounds that way, however, no our Live in Carers DO NOT move in and live in your parents’ home. Instead with Daughterly Care’s unique Live in Home Care service, the week’s care is typically shared between 2 Live in carers. For example:
Live in Caregiver 1 is ‘on-hand’ 24 hours X 3 days; and then
Live in Caregiver 2 is ‘on-hand’ 24 hours X 4 days.
Both Caregivers return to their own home when their shift ends. It would be better if ‘Live in Care’ was called “on-hand 24 Hour Care” or “24 hour presence care”. The 2 Live in Carers roll forward, week after week, supporting, enabling and caring for the client for as long as the client is happy with their care and support.
Note: The set daily fee differs from Monday – Friday, weekends and Public Holidays.
Please also note: some jobs are staffed on a 5 days / 2 days rota and occasionally we staff jobs on a 2 day / 2 days / 3 days rota because the care needs of the client are such that it is better we have more Caregivers and shorter shifts. We are very experienced at working out the best way to staff a job.
Answer: Yes absolutely.
Consumer Directed Care (CDC) is as the name suggests – consumer directed, not provider directed. The care recipient or consumer has the right to choose who will be their Approved Provider, what type of care they prefer (e.g. Live in Care), when they want it and who is to supply the care. So even if your current Approved Provider doesn’t provide Live in Care you can request Daughterly Care because we specialise in providing:
- private care;
- dementia care
- high care; and
- Live in Care
From our audits of hundreds of Approved Providers’ monthly statements, we have seen Old School-Approved Providers keeping between 30% – 63% pa of your:
1. Government funding;
2. Your Basic Daily Care Fee (Consumer Co-contribution);
3. Your Income Tested Care Fee; plus
4. your Voluntary Top Up Fees.
Once the Approved Provider fees have been deducted from your Government funding, the balance is what you have left to contribute towards the cost of your Live in Care cost. Daughterly Care Community Services only charges 20% pa total Approved Provider fees on your Home Care Package income so investigate if it is financially worthwhile moving your Home Care Package to Daughterly Care Community Services to maximise the Government funding available to pay for your Live in Care.
Answer: There is no assets test for a Consumer Directed Care In Home Care Package, there is only an income test.
NOTE: However please note Nursing Home placements have BOTH income and assets tests.
If your father earns less than $26,985.40 income per year he just pays the Basic Daily Care Fee of $10.43 per day which is 17.5% of the Age Pension. This is also called a co-contribution fee.
As of September 2018, the annual Basic Co-Contribution is $146.02 per fortnight or $3,806.95 per person per annum. The fee changes twice a year when the age pension changes on 20th March and 20th September.
If your father earns more then he has to pay a Consumer Income Tested Fee.
There is a lifetime cap on the Income Tested Care Fee once your father has contributed $65,357.65. All these fees are explained on our page:
What are the costs of a Consumer Directed Care (CDC) Home Care Package.
If your father is ‘asset rich and income poor’ with no investment portfolio or superannuation to sell, he might consider drawing down on some of the equity in his home using a Reverse Mortgage. Speak to your Accountant or a Financial Planner for the right strategy for your father.
Yes she is.
Over the years, retirement village neighbours have become good friends supporting each other and they don’t want to move to the next stage, such as hostel or nursing home when their care needs increase. They are eligible to apply for a (CDC) Consumer Directed Care Government Funded Home Care Package to provide in home care services to support them to remain in their current home.
Most people can’t wait for their Home Care Package to be assigned and need care immediately so they contact Daughterly Care to provide private in home care where you pay. Once their Government funded Home Care Package is assigned by My Aged Care they can still keep the same Hourly or Live in Carers from Daughterly Care who they feel comfortable with and trust by choosing Daughterly Care Community Services as their Approved Provider. We deduct your Government funding from your private care invoice and then only charge you for any care that is over and above the Government funding.
Consumer Directed Care for Government funded Home Care Packages can be very confusing to understand. The following pages were written to educate and empower Daughterly Care clients and their adult children and advocates/advisers, and are valuable reading resources for you.
Offer for existing Daughterly Care clients:
If your loved one is in receipt of an existing In Home Care Package, all you have to do is email us a copy of your recent statements, the Home Care Contract you signed, the fees that were disclosed to you which will be in the budget that forms part of your Home Care Agreement, a copy of your care plan and we can check your statements and advise how many hours of care Daughterly Care Community Services could provide you. We can advise you how to make the most of your in home care package. We will also check for overcharging errors incorrectly charged GST secret undisclosed fees etc.
Is your Current Approved Provider taking advantage of you? Many have been and continue to. Read these blogs to ensure you are not ripped off:
This is a great question because it really gets to the core issue of the difference between two different services.
- Live in Care
- 24 Hour Care
Daughterly Care is one of very few private elder care providers who provide true Live in Care. Other companies say they provide it when in reality they actually provide 24 hour care.
At Daughterly Care we like to be clear and transparent with our clients: Live in Care and 24 Hour care are two totally different services and the only thing they have in common is that care is available in the home over a 24 hour period.
- Live in Care
Daughterly Care has been providing Live in Care for almost 2 decades due to client demand. We know what we are doing and our clients tell us we are very good at it – that’s why 74% of our Live in Care clients are recommended to us by existing families and health professionals such as Doctors.
With Live in Care, Daughterly Care can provides one Caregiver for between 2 to 4 days consecutively. Burn out does not occur because the livein carer sleeps overnight and has down time when the client has down time, to ensure they are fresh for the next day. The Live in Carer does not live in the client’s home permanently as they return to their own home once their shift ends.
A Live in Caregiver’s role is to provide 8 hours of active care, as needed by the client, during a 24 hour period. If more than 8 hours of active care is needed Daughterly Care supplies additional care at the pay-by-the-hour-rate. This is a far more cost effective solution than paying an hourly rate for the 24 Hour service, that most companies provide.
This 8 hours of care compares very favourably to a nursing home where they only provide, on average, 2.8 hours of direct care per person, per 24 hours. Source: Bentley Chartered Accountants Annual Survey of Australian Aged Care Homes 2015. This survey is completed by the nursing homes.
2. 24 Hour Care
24 Hour care is a more labour intensive service where active-care is provided every hour for 24 hours a day. To meet award requirements with 24 hour care, 3 different Caregivers a day are legally required.
At Daughterly Care we don’t believe in ‘over servicing’ and we also know our clients’ families want value and most importantly we stand in the shoes of our client and we imagine what is best for our client. Commonly our elders don’t want 3 people a day coming through their home. It’s exhausting for them. They prefer to have one Live in Caregiver who is on-hand 24 hours to help as needed. They understand that our Caregiver ‘down time’ when the client is having ‘down time’ this is why Daughterly Care’s Live in Care service is perfectly suited to many clients.
The bottom line is this, Daughterly Care recognises there is not a one size fits all solution to aged care so we provide the full suite of aged care services to match our clients’ care needs and the best value for money.
Our High Care Case Managers are very happy to explain these two services further, we even offer a free in home consultation so that we can recommend the right service level. Give us a call on (02) 9970 7333.
The cost to you varies on whether it is a weekday, Saturday or Sunday. It also varies on whether it is during the day or at night. Most of the care we provide is Monday to Friday during the day.
Daughterly Care is a premium provider of private in home care.
Daughterly Care has an excellent reputation among health professionals due to our highly experienced and well trained Carers (see more of our actual Caregivers here) and care Co-ordinators. All our staff are selected for their maturity, common sense, natural warmth and kindness.
Our cost is simple and all inclusive, we don’t add administration, core advisory, case management or contingency fees on top. To find out our current fees, please call us on 02 9970 7333.
You do not have to be means tested to use our in home care services nor do we have a waiting list. Additionally, you may be eligible for Government funded assistance under the New Consumer Directed Care (CDC) scheme.
It’s best to ring us to discuss your care needs and we can explain the most cost effective solution for you or your loved one to receive the care that is right for you. Call (02) 9970 7333
Providing Live in Care is a very personal, tailored solution where our Caregivers work in close quarters with the client. On the odd occasion, personalities don’t ‘click’. When a new job starts there is always a ‘settling in’ period. It’s at this time when it’s important to tell your Caregivers how and when you like tasks done, when you enjoy ‘quiet time’ and any of your personal preferences. Our Caregivers will be happy to receive instructions as they want you to be comfortable and happy in your own home.
If the situation is not going as well as you would like – call us straight away. Our priority is your happiness and wellbeing. There may be miscommunications that need to be addressed, but no matter what is required, your best interest is our priority. If a new Caregiver would work better with your style and needs we will replace the present one without any fuss or cost.
It’s our guarantee to you that you will be happy with our Caregivers or we give you your money back for the service.
Companies use the terms Live in Care and 24 Hour Care as if they are interchangeable but they are NOT!
24 Hour Care costs twice that Live in Care.
Both services have their advantages and disadvantages. There are clients who regularly require more than 8 hours of direct care each 24 hours and in that case we can’t provide Live in Care alone. In such a case we would look at numerous options before putting 24 hour care in place. The true Live in Care model Daughterly Care offers, is less stressful on your loved one and more cost effective.
Daughterly Care offers both Live in Care and 24 Hour Care.
During our FREE Consultation we visit with you and your loved one in their home and explain the differences between the two services. We recommend the one that best suits your care needs, however ultimately, it’s your choice.
To arrange your FREE no obligation consultation call us now on (02) 9970 7333
Absolutely, plus a whole lot more.
If someone has told you or your parent “you are high care you have to go to the nursing home”. STOP and consider ALL your options. Yes, there are options.
Once you sell the family home and move your loved one into a nursing home, there is no going back. Before you lock into the nursing home option think very carefully and consider the following.
“The staff to residents ratio in nursing homes is very LOW. This lack of mandated minimum staff/resident ratios has seen the exodus of experienced nurses from aged-care homes – particularly private-for-profit homes. Those staff who remain, find that they can no longer meet their responsibilities to residents in the available time and resident care is compromised.”
“The people who work there are not bad people – the majority want to do the right thing they just don’t have the time”
Selected nursing home staff comments:-
- “Breakfast 8am – residents are hungry so eat well”
- “Lunch 12 noon – Large meal but residents are not hungry after breakfast”
- “Evening meal- lighter meal e.g. soup and sandwiches and desert. Residents complain of hunger during the night.”
- “Never enough staff to feed as we would like – meal times are always very busy.”
We are able to offer a much higher standard of care for you or your loved one for a number of reasons.
- Nursing homes, on average provide 2.8 hours of direct care per resident, each 24 hour period. Source: Bentley Chartered Accountants Annual Survey of Australian Aged Care Homes 2015. This survey is completed by the nursing homes themselves.
- Our Live in Care service provides 8 hours of assistance and when we provide Pay-by-the hour care it is just one-on-one for the time you book.
- You or your loved one are able to enjoy a greater sense of privacy and joy because you have not been uprooted from your familiar surroundings and the home you love.
- Our Joyful Living Approach™ includes music and many activities designed around the things you or your loved one enjoys.
- We provide deliciously nutritious home cooked meals that suit your taste and appetite, at a time that is most suitable to you.
- There is NO lock in contracts, so the entire family can relax and know we are there to help for as little or as long as you need us.
- We are able to respond quickly to the changing needs of you or your loved one. We can quickly increase or decrease hours of services. We can change service times. We can change service types e.g. over-night care, live in care, registered nurse care.
- We are very experienced with conditions such as ‘reactive behaviours’ that produce behaviours that challenge carers.
Still not sure? Take us for a trial run. Having your partner or parent die gently at home pain free is a lot easier to accept when you have been satisfied that you had the best care in place. Many people make the mistake of thinking that a nursing home placement will reduce their stress, only to discover that it comes with stresses that you can’t change. Make sure you have considered all your options before you make such an important decision.
Call us today to discuss your options (02) 9970 7333
Daughterly Care provides a wide range of elderly care services such as…
Our minimum service is 2 hours and there are many ways our Caregivers can help during that time.
Personal Hygiene Assistance
Whether you have just returned from hospital and need short term assistance with toileting, showering or dressing or you have become frail and need constant assistance, we can help.
Meals on Wheels are great, however it’s a lot nicer to have your favourite meal cooked for you at home. Our experienced care workers can help prepare a delicious meal either with you or for you.
Drive To Appointments
We can drive you to medical appointments such as the doctor, Podiatrist or Optometrist or hairdresser.
Outings and Social Activities
Your carer can drive you to visit friends and family, take you for a stroll or take you shopping.
Companionship, Socialisation and Personal Assistant
Sharing special memories is a great activity to enhance the quality of life for anyone. Our mature Caregivers relate very well to our clients and enjoy sharing those important memories that are so uplifting.
Passive and Active Exercises
Keeping mobile not only aids in joint and muscular health, it also has great benefits emotionally and is a component of increased quality of life.
Your Caregiver is not a cleaner however, they can assist with other tasks such as making the bed, light cleaning, washing, ironing etc.
We are always updating our in home care training programs, finding new and exciting external programs and researching new ways to enhance the lives of our clients with our Joyful Living Approach™.
Below is just the minimum training our Caregivers receive. The secret ingredient to our Joyful Living Approach™ is something we are happy to discuss with you in person. We take great pride in providing our Caregivers with over and above minimal training so that they meet our extremely high standards.
Make sure you discuss the specific training provided when you are choosing your In Home care provider.
Daughterly Care provides more than 18 internal training sessions every month on topics such as, but not limited to:
- Bowel management
- Consumer directed care
- Detecting and reporting Elder Abuse
- Enabling, re-enabling and restorative care
- Epilepsy management
- Ethics, discrimination and social diversity
- Falls minimisation strategies
- Fire safety
- Infection control
- Management of Diabetes
- Manual handling, including safe use of mechanical aids
- Medication management
- Person centred care
- Personal care
- Safe hoist transfers
- Staying inside professional boundaries
- What to do if a client falls
- Work, health and safety
In addition we provide externally presented training each month such as:
- Understanding Dementia – University of Tasmania
- Certificate III in Community Services
- Certificate IV in Disabilities
- Management of Chronic Diseases
- Courses offered through Alzheimer’s NSW
- Parkinson’s Care – presented by the Parkinson’s Association
- Safe Food Handling
- Effective Hand Washing
- Caring for and Enabling LGBTI Community
- Managing Behaviours that Challenge of Dementia
- Palliative Care
There’s a very simple answer to this question.
We put a great deal of effort into choosing the right care worker to meet your, or your loved one’s individual needs and personality.
If however, you are not satisfied with the carer we have chosen for you, we guarantee we will replace them without fuss. Furthermore, we will fully refund the fee for the unsatisfactory service.
A simple guarantee to ensure you have peace of mind.