A: assert her rights under Consumer Directed Care;
B: lodge a complaint about a threat to her father to withdraw her mothers package by the Approved Provider Case Manager;
C: request the fees to be reduced so it reflects her case management role.
4/ The overall costs of the package were reduced 68%, from 38% pa to 12% pa. That’s a significant saving every year therefore, Bill is now able to buy more care and have his respite holidays knowing his wife is beautifully cared for. That’s the power of Consumer Directed Care that is in-place now.
5/ Furthermore the Approved Provider had failed to ask Bill and his daughter, what level of management they wanted to have of their package which the Guidelines states on page 26:
3.1.3 Level of Consumer control over the management of the package as part of the care planning process.
The consumer must be asked about, and given the option of, exercising different levels of control over the management of the package.
As a result, the Approved Provider refunded 5 months of ‘over charged Case Management fees’ and reduced the on-going administration case management fees from 38% per annum to 12%.
6/ Bill and his daughter exercised their right to choose the type of care that best suits his wife’s care needs when he has his 10 days of respite – which is Live in Care.
7/ Bill and his daughter exercised their right to choose who provides the care for his wife. They chose Daughterly Care because our Live in Care service is the perfect type of care for the ten days of respite Bill enjoys.
3 August 2015 – Appreciative phone call from a client who just engaged our Live in Care respite service for his wife while he took a ten day break
I just had a call from a client, Mr B. He rang to say that both our Live in Carers, Judith and Wendy were wonderful with his wife, Patricia. He was very happy with the service and attention provided by Daughterly Care, and the house was IMMACULATE! Our carers managed to complete chores, he did not have the time to do.
Mr B has used Daughterly Care twice, for short services of 24 hour Live in Care for respite. This enabled him to take a holiday and has been very happy.
What percentage is your Approved Provider deducting from your in Home Care Package?
If you would like Daughterly Care to review your monthly statement and comment on how you can reduce the fee, email the statement to firstname.lastname@example.org or post to: Ros Atkinson, Daughterly Care, PO Box 670, Narrabeen, 2101.
Educated Consumers Enjoy better health outcomes
The more educated Elders and their family / advocates are, the easier it is for them to negotiate better aged care and health outcomes. This is the reason I have invested my time in checking statements to understand the Consumer Directed Care reforms and how to best exercise your rights.
Read more about Consumer Directed Care here.
Kylie Lambert B.Ec F Fin
(known to her friends for 25 years as Kate)
Daughterly Care CEO, Co-Founder and Owner