4. What are the costs of a Consumer Directed Care (CDC) Home Care Package?

There are costs associated with Government Funded Consumer Directed Care Home Care Packages that are not charged with privately paid care and consumers with a Home Care Package need to understand them. Discover here the true costs of Consumer Directed Government Subsidised Home Care Packages.

There are 3 types of fees payable for a Government Subsidised Funded Home Care Package:

1. Fees set by the Government;

2. Fees set by the Approved Provider for the management of the Home Care Package in line with the Guidelines set by the Government; and

3. Fees for Direct Care or support services bought or provided by the Home Care Package via the Approved Provider or companies they contract to.

Daughterly Care bonus: fees paid for private care do not attract Government set fees or Approved Provider fees. When you pay for private care you only pay for the direct care.

1. Fees set by the Government (From 20 September 2018 to 19 March 2019)

The Basic Daily Fee

The Consumer Directed Home Care Program requires Elders to make a co-contribution to the funding of their care. Whilst it is called a “Basic Daily Fee” it is not “a fee” in the true sense of the word. It is actually a co-contribution and therefore increases your Home Care Package income to be spent on your care.

The maximum Basic Daily Fee, or co-contribution, for someone on the full pension is currently $10.43 per day, per person so $146.02 per fortnight, per person i.e. $3,806.95 pa pp. This represents 17.5% of the single person basic age pension. (This rate increases on the 20th March and the 20th of September each year in line with changes to the Age Pension) source

Tip: If you cannot afford the Basic Daily Fee, it is possible to apply to the Government for a Hardship Financial Supplement i.e. they may then pay some or all of your Basic Daily Fee or Income Tested Care Fee to your Approved Provider for you.

The Hardship Financial Supplement is then added to your Home Care Package funding. The Government may specify that the Hardship Financial Supplement is only for a set time at which point you need to reapply. More information can be found at:  https://agedcare.health.gov.au/aged-care-funding/hardship-supplement-in-home-care

A successful Financial Hardship Application letter looks like this – see below. Note the letter says when the Basic Daily Care Fee is waived from and to and this client needs to apply again for the Financial Hardship Supplement from October 2018.

Financial Hardship Letter home care package basic daily fee

Income-Tested Care Fee

If you are a Part Pensioner or Self-funded Retiree i.e. you earn the income listed below or more, you are still eligible to receive a Government Subsidised In Home Care Package.

However, the Government requires you to pay an Income Tested Care Fee towards your Government Funding. Whatever you pay the Government as your Income-Tested Care Fee, reduces your Government Funding by that same amount.

The Government requires you to pay an Income-Tested Care Fee if you are a Part Pensioner or Self-funded. You are Self-funded if you have a yearly income above the following thresholds:

  • Individual person – $52,036.40 pa.
  • Member of a couple but now separated due to illness (individual income) – $51,516.40 pa.
  • Member of a couple living together (single income) – $39,806.00 pa.

The Department of Human Services calculates your Income-Tested Care Fee based on an assessment of your financial information. If you are a member of a couple, half of your combined income is considered in determining your income-tested care fee, regardless of which partner earns the income. The good news is that when receiving in home care, the assessment does NOT include the value of your home or any other assets.’ source

Tip: If you are due to pay the Income Tested Care Fee but cannot afford it because, for example, some of your investments are frozen and cannot be accessed to pay your Income Tested Care Fee, it is possible to apply to the Government for a Hardship Financial Supplement i.e. they may then pay some or all of your Income Tested Care Fee to your Approved Provider for you.

The Hardship Financial Supplement is then added to your Home Care Package funding. The Government may specify that the Hardship Financial Supplement is only for a set time at which point you need to reapply. More information can be found at: https://agedcare.health.gov.au/aged-care-funding/hardship-supplement-in-home-care.

Daily Annual and Lifetime Contribution Caps on Income Tested Care Fees.

(A safety net for part-pensioners and self-funded retirees)

There is a maximum Income Tested Care Fee the Government requires self-funded retirees to pay each day with a cap on the daily, yearly and lifetime fee payable if you are self-funded:

The maximum contribution caps for the Income Tested Fee are:

1. a daily cap of $29.92 if part or self-funded;

2. an annual cap of $10,892.89 if self-funded;

3. an annual cap of $5,446.43; if part pensioner;

4. a lifetime cap of $65,357.65 if part or self-funded.

Once the annual cap is reached, you cannot be asked to pay any more Income-Tested Care Fees that year.

Once you have paid total Income-Tested Care Fees of $65,357.65 i.e. reached the lifetime cap, you cannot be asked to pay any further Income-Tested Care Fees for in home care, or for Nursing Home care until the cap increases.

This is the link to the 16 page form: https://www.humanservices.gov.au/customer/forms/sa456

These caps are increased by inflation on 20 March and 20 September each year by the Government. Source

If you receive a part-pension then the Department of Human Services advises you of what your Income Tested Care Fee is. They can tell you over the phone and send you a letter titled “Your Home Care Fees” which states your Income Tested Care Fee.

Time-saving Tip for Self-funded Elders for existing Daughterly Care clients. If you are 100% certain, you are 100% self-funded, you do not need to complete the whole 16 pages of the SA456 form. Just complete your name and state you are self-funded, then send it to the Department of Human Services. This saves completing 16 pages and you pay the same maximum Income Tested Care Fee anyway.

If you are in receipt of a full Pension or part-pension, you just ring DHS and ask them to send you your “Home Care Fee letter” as they already know your financials.

This is the link to the 16 page form: https://www.humanservices.gov.au/customer/forms/sa456

Warning: If your Home Care Package started prior to 1 July 2014 then you are called a concessional elder and you don’t pay an Income Tested Care fee and therefore neither do you need the Annual and Lifetime Contribution Caps… see Home Care Package costs if you had a Home Care Package before 1 July 2014.

Tip: Do not give notice to transfer from your Current Approved Provider if you started your Home Care Package prior to 1 July 2014 unless we have told you we can take you on. Good news: We have had many concessional seniors transfer to us and they have ALL retained their concessional status.

2. Fees set by your Approved Provider

Case Management and Core Advisory Fees

Approved Providers can charge fees called “Core advisory and Case Management Fees”. These fees are to cover the cost of Case Managing your care.

When Elders are in the later stage of their aged care journey (i.e. in receipt of level 3 or 4 Home Care Packages) they are often largely being Case Managed by their loving adult children or Enduring Power of Attorney and Enduring Guardian.  It’s the adult children who are working out what care their parent(s) need, which days of the week work best with the Elder’s schedule and what times of the day best suit their parent.  What type of care will give them best value and which Care Provider they want.

If the client has a fall it’s the adult children who are rushing to the hospital and by their side, not the Approved Provider’s Case Manager.

Brilliant Approved Providers understand that reality and they really care about the client’s wish to remain at home for life and that’s why they operate efficiently and don’t “double up” on services and therefore charge a reasonable administration and case management fee that allows them to meet the Government Guidelines, yet maximise care hours for the Elder. At least that is what we do at Daughterly Care Community Services.

Unethical Approved Providers, well they just want to maximise their fees and they fight you every step of the way, inflating their role to justify their high fees. Such organisations will only “meet the market” when sufficient clients have transferred away from them.

Daughterly Care Community Services charges a total of just 20% pa for administration and case management. Where as the industry average is a total of 34% pa.

Contingency Fees

Contingency Fees are not a true fee. It is quarantined money put aside from your Government Funding and Consumer Contributions to pay for unplanned future care and support.

The Government allows Approved Providers to charge up to 10% pa as a contingency fee.


Up to the 27 February 2017, the Government allowed Approved Providers to KEEP for THEMSELVES all unspent funds inclusive of Contingency Fees that had accumulated in an Elder’s Home Care Package when the elder no longer needed their package i.e. died or moved into a Nursing Home.

With that rule, all Approved Providers had a vested financial interest to charge the maximum 10% pa contingency fee for all clients. I have seen unspent balances of $23,000 while the poor “high care” client was paying for the extra care they needed privately, because their Rogue Approved Provider would not let them spend their $23,000 unspent Government Funding on their care.

From 27 February 2017, all unspent fees including the Contingency Fee are returned to the Government to fund the care of other Elders. However Approved Providers still commonly tell Elders they need a Contingency Fee because that is how they collect their ‘Exit Fee’ when you leave for better service, better value and more hours of care. It’s not surprising then to see exit fees of $5,000+ as has been reported in the press.

Voluntary Top Up Fees

If the Government Subsidy does not cover all the consumer’s care requirements, and often it doesn’t, the Approved Provider will suggest that the consumer voluntarily pay private / voluntary  funds to “top up” their Government subsidised Home Care Package.


When you pay the “Voluntary Top Up Fee” to your Old School Approved Provider, from statements I have audited, most Approved Providers also charge their administration and case management fees on the voluntary private care paid.

Daughterly Care does not. 

Most will keep a percentage of your voluntary / top-up care fees in administration and case management fees whereas the New Breed Approved Providers such as Daughterly Care Community Services do not charge Government or Approved Provider Fees on any privately paid care or voluntary contributions.

Therefore, I strongly recommend that you don’t buy “Voluntary Top up Care” through your Old-school Approved Provider, as typically you will lose 34% pa.

Example from a statement I audited:

The adult child was told $8,000pa of Voluntary Top Up Fees were needed. The adult child did not realise 39%pa was being kept of the $8,000 and Government Funding BEFORE any hours of care were bought. The client was able to buy 39% more care by buying those Voluntary Top Up hours direct from Daughterly Care as we don’t charge administration and case management fees on private care fees.

3. Fees for direct care bought or provided by your Home Care Package via the Approved Provider

Daughterly Care charges ‘middle of the road’ fees for direct care provided by our very high quality of our Caregivers. Here is a link to the fees payable for direct care. When you have a Home Care Package the direct care is paid by your Government Subsidised Home Care Package up to a set number of hours depending your level of in home care package. Four examples are in a box half way down this page.

5. What is Consumer Directed Care (CDC)?

The Definitive Guide to Government Funded Consumer Directed In Home Aged Care Packages

1. What is a Consumer Directed Care (CDC) in Home Care Package?

2. How many hours of support or care can I receive for my Home Care Package?

3. What can a Government Subsidised Home Care Package pay for?

4. What are the costs of a Consumer Directed Care (CDC) Home Care Package? Current page

5. What is Consumer Directed Care (CDC)?

6. Consumers’ 9 New Rights under Consumer Directed Care (CDC)

7. How do you apply for a Government Subsidised Home Care Package?

8. Are you approved or assigned a Government Funded Home Care Package?

9. How do I start my Home Care Package?

10. How do I transfer my Home Care Package to Daughterly Care Community Services?

11. How do I know if the Home Care Package fees I’m being charged are fair?

12. How will Consumer Directed Care (CDC) benefit my loved one?

13. Is Consumer Directed Care (CDC) working?

14. Will Consumer Directed Care (CDC) make it easier for my loved one to stay at home?

15. Frequently asked questions about Consumer Directed Care (CDC) Home Care Packages

Discover the secret to getting more out of your Consumer Directed Care (CDC) Home Care Package!

Do you have a question that isn’t answered here or just looking for more information? Browse our FAQs.

Need more information? To know more about us, read why we started Daughterly Care, and take a look at our services.

Meet the stars of our business, our in home Caregivers and case managers and operations team.

Read unsolicited feedback from our clients. We’re always thrilled to receive such kind words.

Contact us for a confidential chat about your needs or to organise your, free no obligation consultation by emailing: claireg@daughterlycare.com.au or call us on (02) 9970 7333.