Experience Counts when it comes to exceptional In Home CareKate Lambert
Experience counts when it comes to the very best in home care
Daughterly Care’s expert In Home Care Managers, High Care Case Managers and Private Nurses case manage the very best in home care. Choose only the very best Private Nurses and Caregivers to provide safe and compassionate in home care for your parent or loved one. Daughterly Care enjoys an outstanding reputation and that’s why 73% of our new clients are referred to us by health professionals, Trustee Companies and most importantly, our existing private clients and their families. The other 27% of new clients have the good fortune to stumble across us.
Daughterly Care has been providing Consumer Directed Care for private care clients for over 21 years. We have earned a reputation for providing compassionate, professional and kind Caregivers trained to support people living with forgetfulness, memory loss and dementia. In addition, we also provide many hours of private nursing and aged care for frail Elders and people with disAbilities.
People living with forgetfulness, memory loss, confusion and dementia need Private Nurses, Caregivers, Co-ordinators and High Care Case Managers with:
- A high level of experience;
- Specific dementia training;
- Extra patience; and
- A high degree of compassion
This is why our Case Management really makes a difference to the quality of the private in home care we provide.
Our 200 Private Nurses and Caregivers are Dementia and Elder Care specialists. Importantly, our Caregivers are supported by a team of High Care Case Managers, Registered Private Nurses & Care Managers committed to providing a high quality service for our clients, their families and giving strong support to our Caregivers.
Over 7,100 families have trusted us to care for their loved ones so take advantage of our Confidential Free In Home Consultation to discuss your care alternatives and the best outcome for your family. We listen like daughters.
Verlie Hall, Bachelor of Nursing, Registered Nurse, Co-Founder & Managing Director.
Verlie is a Registered Nurse with over 25 years’ experience caring for people who are frail, aged, have disabilities or dementia. We have a team of 10 Registered Nurses to assist in our clients’ care.
Verlie was formerly employed by Sydney’s leading Dementia Day Care Centre – the Tom O’Neill Centre at North Sydney as an Enrolled Nurse, In-home Community Worker and Diversional Therapist. Verlie has co-owned Daughterly Care for over 21 years. Verlie was awarded Enrolled Nurse of the Year in 1992. Read more about Verlie’s experience working in hospitals and nursing homes here. Verlie is an Accredited Aged Care Montessorian & Daughterly Care Montessori Trainer.
Jenny Smith, Master of Social Work, Registered Nurse & Advanced Diploma in Mental Health Nursing
Jenny has over 21 years’ aged care experience; 6 years as a Co-ordinator for Home Care Service of NSW. Jenny has a Masters Degree in Social Work, is a Registered Nurse and has an Advanced Diploma in Mental Health Nursing. Jenny has a special interest in dementia/delirium as well as palliative care.
Charmayne O’Regan, Bachelor of Nursing with Clinical Honours, Bachelor of Health, Ageing and Community Services and Master of Project Management
Charmayne has over 7 years’ experience working in aged care. Passionate in the promotion of healthcare in the home, Charmayne completes her assessments, manages wound care and provides practical support to help Elders stay in their own home.
Helen Tully, Registered Nurse
Helen is a Registered Nurse with over 30 years’ experience in the public health system working primarily at Royal Prince Alfred Hospital (RPA) in Oncology / Palliative Care, followed by a senior position in Hypertension at Royal North Shore Hospital (RNSH). Helen has extensive experience in managing clients with complex health issues and has worked with “Hospital in the Home” for over 10 years. Helen specialises in wound care and home care assessments.
Live-In & Complex Care Management Team
Penny Stephenson, Enrolled Nurse, Manager of our Live-In & Complex Care Team
Penny is an Enrolled Nurse with over 30 years’ aged care experience. She started her love of caring for Elders at the age of 14 working in a Nursing Home after school and on the weekends. She has worked 10 years as a Community Nurse looking after High Level Care clients with disabilities and 10 years as a Scrub Nurse, Anaesthetic Assistant and Recovery Nurse. Prior to joining Daughterly Care, Penny was the Admission Co-ordinator for Bupa Aged Care Services in Mosman. We have been fortunate to have Penny on our team since 2010. Penny enjoys enabling Elders to live their way, in their own home.
Jean Parlane, Registered Nurse Trained, Live-In & Complex Care Manager
Jean has over 45 years’ aged care experience as a Registered Nurse. Jean was also a Co-ordinator of the Wesley Gardens Dementia Day Centre at Belrose and Diversional Therapist at Tom O’Neill Dementia Day Care Centre. Jean has managed Live in Care clients for Daughterly Care for over 21 years. She is passionate about our Elders living with dignity and being heard.
Suzanne Crow, Enrolled Nurse, Live-In & Complex Care Manager
Suzanne has been an Enrolled Nurse for 30 years and has worked in aged care residential settings for 10 years. While her 7 years in Parramatta as a Community Nurse working with chronic and complex care clients and Northern Sydney Home Nursing was very fulfilling, Suzanne is now happy to be helping the Elders of our community to retain their dignity and independence with the In-Home Care that Daughterly Care provides. Suzanne is highly experienced with complex difficult to heal wounds.
Ann Smith, Live-In & Complex Care Manager
Ann trained as a Registered Nurse in the UK and worked in both hospitals and nursing homes for over 10 years. Following further study, Ann moved into Community Services within Local Government working as a Family Day Care Co-ordinator for 19 years. She joined Daughterly Care in 2015 as a caregiver and transitioned to her current role in 2019 bringing an extensive variety of experience and skills to our Live in Carers.
Hourly Aged Care Managers & Rostering Team
Jenna Quartermain, Rostering Care Manager
Jenna comes from an extensive background in sales, having worked as a travel agent for several years before deciding to finally pursue her passion for helping the elderly and completed a Certificate III in Aged Care and a Certificate IV in Leisure and Health. During her 6 years in the Aged Care industry, Jenna has gained experience in direct care roles, primarily working as a Lifestyle Coordinator for several aged care facilities, including several years coordinating a busy day respite centre for elderly people still living in the community. Jenna is currently completing a Bachelor of Dementia Studies through the University of Tasmania.
Mandy Taylor, Rostering Care Manager
Mandy has 20 years’ experience working in aged care and has a Certificate IV in Training and Assessment, plus a Certificate IV in Advocacy and Community Services Delivery. Her Caregiver experience includes caring for aged persons with intellectual disabilities, high care physical disabilities and mental health. While living in the UK, Mandy gained her Certificate III in Aged Care and made the transition from the field to the office as a Co-ordinator and Occupational Health and Safety Officer. Mandy worked at WG Taylor Village Narrabeen as a personal care assistant before joining Daughterly Care in August 2010. Mandy rosters and trains our Caregivers. Mandy is an Accredited Aged Care Montessorian & Daughterly Care Montessori Trainer.
Lisa Calabro, Aged Care Manager
Prior to joining Daughterly Care, Lisa worked in child care for over 11 years and in financial services for 5 years. She has been a business owner in the retail and service sector on the Northern Beaches so her face may be familiar to you. Lisa has a genuine desire to provide great service to the community and is a strong advocate for Elders wishing to remain in their own home.
Eleanor Latta, Aged Care Manager
Eleanor has worked in disabilities with the ‘House with No Steps’. In addition, she gained Elder care experience having taken care of her elderly Mother. This exposed her to general elder care tasks and the knowledge for the importance of service, strength and patience when caring for others. It was during this time Eleanor decided she would like to work in aged care. Joining the Daughterly Care team enabled to focus her energy and compassionate nature on providing high quality care to Elderly people.
Jill Nicol, Aged Care Manager, Diploma of Community Services in Case Management
Jill has over 10 years’ experience working in aged care on the Northern Beaches and Lower North Shore. Jill holds a Diploma of Community Services in Case Management, and has worked as a Case Manager for Home Care Package clients, a High Care Coordinator and scheduler of services, and in office administration. Jill enjoys assisting clients and their families to achieve the best of care in their own home.
Madalyn Ryan, Aged Care Manager, Bachelor of Social Work (Honours)
More than a decade ago Madalyn was inspired to pursue a passion for community welfare, completing a Diploma of Community Services. She went on to complete her Honours Degree in Social Work at the University of New South Wales, and during this time gained experience working in both public and private sectors. Madalyn is motivated to promote social justice in the aged care industry and to deliver a consistently high quality of service to the Daughterly Care community.
Nina Petrolo, Aged Care Manager
Prior to joining Daughterly Care, Nina worked in Human Resources, Recruitment and Office Management in the Construction industry. She has previously worked in roles focusing on high quality customer service. Nina has a warm and caring personality and loves to help others. She is passionate about being able to assist clients and their families receive high quality care in the comfort of their own home.
Kayleigh-Jane Ryder, Aged Care Manager
Bachelor Degree in Social Work and Advanced Diplomas in Community Welfare, Community Services and Counselling
Kayleigh-Jane has over 10 years’ experience in the Community Services Industry. Kayleigh-Jane has worked with young people and provided education on the effects of Alcohol and other Drugs along with Harm Minimisation information. For this work, Kayleigh-Jane was nominated in 2012 for Pittwater Volunteer of the Year, and won an award for her contribution. During this time, Kayleigh-Jane obtained a Bachelor Degree in Social Work and Advanced Diplomas in Community Welfare, Community Services and Counselling. With now 5 years’ experience in Aged Care, Kayleigh-Jane has gained extensive experience in the in home aged care sector. Before joining the Daughterly Care family, Kayleigh-Jane was running a Home Care business within an Approved Provider to assist Seniors who wished to stay at home. In Kayleigh-Jane’s role she explained Home Care Packages, Home Care Agreements, determined Home Care Package budgets and wrote Care Plans, in addition to managing and organising relevant services such as Care Worker Assistance, Allied Health Services and equipment. Kayleigh-Jane has vast experience on Home Care Packages and understands it can be extremely overwhelming for families and their loved ones. Kayleigh-Jane has a bubbly personality and enjoys supporting families on their journey.
Rose Rene-Burke, Assistant in Nursing and Office Administration
Rose holds a Certificate lll in Community Care and a Certificate lV in Disability Services. Rose has completed a Business Administration Medical Course and has worked in Pathology for 7 years. Prior to commencing with Daughterly Care Rose worked as an Assistant in Nursing (AIN) for the Red Cross Blood Bank for 3 years and has 8 years’ experience in aged care. Rose occasionally provides in home care to some of our most complex high need clients.
Lauren Chaney, Administration Assistant in the Aged Care Team
Lauren has a combined 10 years’ experience in the customer service and hospitality sector. Prior to working for Daughterly Care, Lauren obtained multiple qualifications in Social Welfare & Child Care.
At Daughterly Care, Lauren will be assisting the Hourly Co-ordinators by answering your calls and managing our email inbox.
Vera Hannan – Recruitment & Training
Vera has worked closely with Nicole Hickey as her Personal Assistant & Training Co-ordinator for the last 3.5 years with Daughterly Care. Vera is now responsible for recruiting new caregivers and live-in carers as well as organising our training.
Mosman Aged Care Advice Centre
Robin Bower – Mosman Aged Care Advice Centre Manager
Robin has over 25 years’ aged care experience supporting Elders, especially people living with dementia and also spinal cord injury. She has used her Diploma of Reflexology, Massage Therapies and Meditation, and also Holistic Counselling skills for over seventeen years in private practice including four years with Paraquad Australia.
Robin continues to work as a Caregiver with Daughterly Care as well as managing Mosman Advice Centre. Robin has a Certificate IV in Training and Assessment and educates Daughterly Care Caregivers working in the Mosman area.
Robin presents seminars at the Mosman Aged Care Advice Centre in Mosman on Sydney’s Lower North Shore, sharing strategies with families on how to care for loved ones living with dementia. She also gives no-cost/no-obligation private consultations for those requiring one-on-one advice. She has worked in association with Daughterly Care since 2003. Robin is passionate about helping Elders to live their lives as they wish, in the comfort of their own homes.
Robin is an extremely valuable resource for residents of Mosman and the surrounding Lower North Shore suburbs of Sydney. Robin can explain Government Funded Home Care Packages to you, including reviewing your existing provider’s monthly statement and comment on the fees you are paying and how you can lower your fees and increase the number of hours of care that your Government Funded In Home Care Package pays for. A good starting point is to attend Robin’s free seminar that explains how you avoid the Nursing Home using your Government Funded Consumer Directed Home Care Package and the 9 new rights of Elders.
If you are wanting to travel, speak to Robin Bower about your travel plans and care or companion needs, Robin is responsible for our Travel Carer / Companion Service. To find out more about it Click Here
Lucille Lum – Mosman Aged Care Advice Centre Co-ordinator
Lucille has 10 years’ Caregiver experience specifically supporting people living with dementia. She has been a Dementia Coordinator with Catholic Health Care Services and managed a large Dementia & Frail Aged Day Centre for 3 years before becoming a Community Pastoral Carer and leading a Carers Support Group.
Lucille has a Diploma of Ageing and Pastoral Care and a Diploma of Community Services Coordination and has been with Daughterly Care since 2008.
Lucille is a valuable resource in being able to refer you to Dementia Day Care Centres and a free counselling service if you are not coping with your caring role or suffering with grief.
Lucille regularly gives advice on topics such as:
- How to be support your friend living with dementia
- How to best manage behaviour you are finding ‘challenging’
Lucille works Mondays 9.30am to 4.30pm so call to make an appointment (02) 9969 5954
Nicole-Anne Hickey – Operations Manager
M.Comm (Mngt Org), Dip. Fin Mks, Grad Dip. Fin Planning, B.Dem (cur.), MPhil (cur.)
Nicole-Anne has a unique and extensive set of skills, which she brings to all Organisational Human Resources she has been associated with. Prior to joining the Aged Care Industry, Nicole-Anne worked for 2 ASX listed organisations; 5 years as a Business Analyst for IRESS, an International Organisation which provides financial services solutions and 10 years as a Compliance Auditor for Count Wealth Accountants. During the tenure of both roles compliance, regulation and industry change featured heavily and positioned Nicole-Anne with the skill set needed to move into the now and ever changing industry of Aged Care. With 3+ years’ experience as the Operations Manager, running all aspects in this role of Daughterly Care, this is uniquely supported via her post graduate qualifications such as her Master of Commerce, majoring in Management and Organisational Human Resources from the University of New South Wales (UNSW), Diploma of Financial Planning, and Graduate Diploma of Financial Markets and is RG146 compliant.
Nicole-Anne is currently enrolled at UNSW Business Research Management School, to complete her second Masters (Philosophy), which is the stepping stone to a PHD. However, her current enrolment with the University of Tasmania (UTAS), whereby she is half way through completing a Bachelor of Dementia Care via the Faculty of Health will give her further specialisation in this field. With her role as the Operations Manager and Director of Daughterly Care Community Services, she is responsible for overseeing the management and delivery of all high, complex and low care services performed by the Caregivers who are employed through the organisation. Nicole-Anne’s goal is to make a difference to the lives of individuals living with a dementia. Nicole is an Accredited Aged Care Montessorian & Daughterly Care Montessori Trainer.
Verlie Hall, Registered Nurse, Co-Founder, Managing Director, Nurse Educator
Verlie is a Registered Nurse with over 25 years’ experience caring for people who have disabilities, are frail or live with memory loss or dementia. Verlie was formerly employed by one of Sydney’s leading Dementia Day Care Centres – The Tom O’Neill Centre at North Sydney as an Enrolled Nurse, In Home Community Worker and Diversional Therapist. Having worked in hospitals and Nursing Homes, Verlie believes it is best to remain in your own home as you age, because you remain the boss. Verlie is an Accredited Aged Care Montessorian & Daughterly Care Montessori Trainer.
Verlie co-founded and has co-owned Daughterly Care for over 21 years.
Ros Atkinson, EA to CEO
Ros has over 30 years’ experience in secretarial /administration. She has great empathy and an excellent understanding of the needs of older people in our community. Ros oversees the recruitment of Caregivers & Live-in Carers and selects only the highest quality Private Nurses and Live-in Carers to support our clients.
Kylie Lambert B.Ec F.Fin, CEO, Co-Founder
Kylie, known to friends and colleagues as Kate for the last 25 years, was Deputy Managing Director of Count Wealth Accountants for over 13 years prior to joining Daughterly Care in January 2004. She retired from Count after it was listed on the ASX. Kylie was responsible for the Reserve Bank Reporting for HongkongBank Australia and has been an auditor for Ernst and Whinney (UK).
Kylie, hereafter Kate, has the perfect skill-set to help Elders navigate through the financial aspects of their Home Care Package Consumer Directed Care. Due to her thorough understanding of the new Living Longer, Living better Reforms including the 1/7/2015 introduction of ‘Consumer Directed Care’, Kylie is well suited to assist her clients in achieving the best possible outcomes from their Government Subsidised In Home care.
Kate was on the Board of the Australian Private Nurses Association in 2015 and 2016, is a member of COTA, ACiA, Australian Businesswomen’s Network and other associations. Kate is very proud that Daughterly Care is a highly sought out, highly regarded and highly recommended private care ‘provider of choice’ for In Home Care and Private Nurse services. Her Joyful Living Approach™ to care means Daughterly Care’s clients can live joyfully, their way, with dignity, independence and choice in their own private home.
Kate is an accomplished presenter sought out for her in-depth knowledge about how to get the most from your Consumer Directed Government Subsidised In Home Care Package. Kate has also put helpful tips on negotiating the best value from your Home Care Package on this website.