Experience Counts when it comes to exceptional In Home CareKate Lambert
Experience counts when it comes to the very best in home care
Daughterly Care’s expert In Home Care Managers, High Care Case Managers and Private Nurses case manage the very best in home care. Choose only the very best Private Nurses and Caregivers to provide safe and compassionate in home care for your parent or loved one. Daughterly Care enjoys an outstanding reputation and that’s why 73% of our new clients are referred to us by health professionals, Trustee Companies and most importantly, our existing private clients and their families. The other 27% of new clients have the good fortune to stumble across us.
Daughterly Care has been providing Consumer Directed Care for private care clients for over 22 years. We have earned a reputation for providing compassionate, professional and kind Caregivers trained to support people living with forgetfulness, memory loss and dementia. In addition, we also provide many hours of private nursing and aged care for frail Elders and people with disabilities.
People living with forgetfulness, memory loss, confusion and dementia need Private Nurses, Caregivers, Co-ordinators and High Care Case Managers with:
- A high level of experience;
- Specific dementia training;
- Extra patience; and
- A high degree of compassion
This is why our Case Management really makes a difference to the quality of the private in home care we provide.
Our 200 Private Nurses and Caregivers are Dementia and Elder Care specialists. Importantly, our Caregivers are supported by a team of High Care Case Managers, Registered Private Nurses & Care Managers committed to providing a high quality service for our clients, their families and giving strong support to our Caregivers.
Over 7,100 families have trusted us to care for their loved ones so take advantage of our Confidential Free In Home Consultation to discuss your care alternatives and the best outcome for your family. We listen like daughters.
Verlie Hall, Bachelor of Nursing, Registered Nurse, Co-Founder & Managing Director.
Verlie is a Registered Nurse with over 25 years’ experience caring for people who are frail, aged, have disabilities or dementia. We have a team of 10 Registered Nurses to assist in our clients’ care.
Verlie was formerly employed by Sydney’s leading Dementia Day Care Centre – the Tom O’Neill Centre at North Sydney as an Enrolled Nurse, In-home Community Worker and Diversional Therapist. Verlie has co-owned Daughterly Care for over 21 years. Verlie was awarded Enrolled Nurse of the Year in 1992. Read more about Verlie’s experience working in hospitals and nursing homes here. Verlie is an Accredited Aged Care Montessorian & Daughterly Care Montessori Trainer.
Paula McLean, Registered Nurse, Masters of International Public Health
Paula has worked as a Registered Nurse for the past 25+ years in a variety of settings including Royal North Shore Hospital, Hornsby Kuring-Gai Hospital, Alice Springs Hospital and in the UK. She has worked in both clinical inpatient settings – neuro, oncology, ortho, emergency, radiology and recovery as well as facilitated nursing students in various hospital settings all over Sydney. Of recent, working as a community nurse with the majority of elderly clients encouraged the leap across to the aged care industry and the RN role at Daughterly Care. Paula has a passion for all people, particularly older Australians ensuring they are treated with respect, dignity and compassion and sees herself as an advocate for those requiring home care to maximise joy, health and well-being in life.
Client Liaison Manager – Home Care Packages
For over 20 years, Glenda has worked in the aged care and the disability sector, in positions such as a Respite Co-Ordinator (Greenwich Hospital) and Supervisor (Tom O’Neill Dementia Day Centre). Notably, Glenda played a leading role at Royal Ryde Rehabilitation Centre, establishing new community-based homes for young men and women with disabilities whom resided in nursing homes. Glenda has also managed two RSL LifeCare retirement villages at Cherrybrook, and the Scalabrini Village at Drummoyne prior to starting with Daughterly Care. Glenda is dedicated to supporting people to live independently in their homes which is vital in her role of Home Care Package Client Liaison Manager at Daughterly Care.
Live-In & Complex Care Management Team
Ann Smith, Manager of our Live-In & Complex Care Team
Ann trained as a Registered Nurse in the UK and worked in both hospitals and nursing homes for over 10 years. Following further study, Ann moved into Community Services within Local Government working as a Family Day Care Co-ordinator for 19 years. She joined Daughterly Care in 2015 as a caregiver and transitioned to her current role in 2019 bringing an extensive variety of experience and skills to our Live in Carers.
Jean Parlane, Registered Nurse Trained, Live-In & Complex Care Manager
Jean has over 45 years’ aged care experience as a Registered Nurse. Jean was also a Co-ordinator of the Wesley Gardens Dementia Day Centre at Belrose and Diversional Therapist at Tom O’Neill Dementia Day Care Centre. Jean has managed Live in Care clients for Daughterly Care for over 21 years. She is passionate about our Elders living with dignity and being heard.
Suzanne Crow, Enrolled Nurse, Live-In & Complex Care Manager
Suzanne has been an Enrolled Nurse for 30 years and has worked in aged care residential settings for 10 years. While her 7 years in Parramatta as a Community Nurse working with chronic and complex care clients and Northern Sydney Home Nursing was very fulfilling, Suzanne is now happy to be helping the Elders of our community to retain their dignity and independence with the In-Home Care that Daughterly Care provides. Suzanne is highly experienced with complex difficult to heal wounds.
Rostering Team for Hourly Care Clients
Jenna Quartermain, Rostering Care Manager – Team Leader
Jenna comes from an extensive background in sales, having worked as a travel agent for several years before deciding to finally pursue her passion for helping the elderly and completed a Certificate III in Aged Care and a Certificate IV in Leisure and Health. During her 6 years in the Aged Care industry, Jenna has gained experience in direct care roles, primarily working as a Lifestyle Coordinator for several aged care facilities, including several years coordinating a busy day respite centre for elderly people still living in the community. Jenna is currently completing a Bachelor of Dementia Studies through the University of Tasmania.
Mandy Taylor, Rostering Care Manager
Mandy has 20 years’ experience working in aged care and has a Certificate IV in Training and Assessment, plus a Certificate IV in Advocacy and Community Services Delivery. Her Caregiver experience includes caring for aged persons with intellectual disabilities, high care physical disabilities and mental health. While living in the UK, Mandy gained her Certificate III in Aged Care and made the transition from the field to the office as a Co-ordinator and Occupational Health and Safety Officer. Mandy worked at WG Taylor Village Narrabeen as a personal care assistant before joining Daughterly Care in August 2010. Mandy rosters and trains our Caregivers. Mandy is an Accredited Aged Care Montessorian & Daughterly Care Montessori Trainer.
Samantha Gataulu, Rostering Care Manager
Samantha was born in New Zealand and has been living with her partner and daughter in Sydney for 4 years. She has an extensive background in customer service and administration. Samantha made the change to aged care when she arrived in Australia and has worked in various fields of this industry, including high and low care case management, after hours rostering and working out in the community where she excelled as a Caregiver. It is this hands on experience that really helps her relate to the Caregivers she coordinates at Daughterly Care and gives her a deeper understanding of what clients need.
Care Managers for Hourly Clients
Eleanor Latta, Hourly Care Team Leader
Eleanor has worked in disabilities with the ‘House with No Steps’ and gained elder care experience caring for her elderly Mother. This exposed her to general elder care tasks and the knowledge for the importance of service, strength and patience when caring for others. It was during this time Eleanor decided she would like to work in aged care. Joining the Daughterly Care team enabled to focus her energy and compassionate nature on providing high quality care to Elderly people.
Kayleigh-Jane Ryder, Hourly Care 2IC, Bachelor Degree in Social Work
Bachelor Degree in Social Work and Advanced Diplomas in Community Welfare, Community Services and Counselling
Kayleigh-Jane has over 10 years’ experience in the Community Services Industry. Kayleigh-Jane has worked with young people and provided education on the effects of Alcohol and other Drugs along with Harm Minimisation information. For this work, Kayleigh-Jane was nominated in 2012 for Pittwater Volunteer of the Year, and won an award for her contribution. During this time, Kayleigh-Jane obtained a Bachelor Degree in Social Work and Advanced Diplomas in Community Welfare, Community Services and Counselling. With now 5 years’ experience in Aged Care, Kayleigh-Jane has gained extensive experience in the in home aged care sector.
Before joining the Daughterly Care family, Kayleigh-Jane was running a Home Care business within an Approved Provider to assist Seniors who wished to stay at home. In Kayleigh-Jane’s role she explained Home Care Packages, Home Care Agreements, determined Home Care Package budgets and wrote Care Plans, in addition to managing and organising relevant services such as Care Worker Assistance, Allied Health Services and equipment. Kayleigh-Jane has vast experience on Home Care Packages and understands it can be extremely overwhelming for families and their loved ones. Kayleigh-Jane has a bubbly personality and enjoys supporting families on their journey.
Jill Nicol, Aged Care Manager, Diploma of Community Services in Case Management
Jill has over 10 years’ experience working in aged care on the Northern Beaches and Lower North Shore. Jill holds a Diploma of Community Services in Case Management, and has worked as a Case Manager for Home Care Package clients, a High Care Coordinator, scheduler of services and in office administration. Jill enjoys assisting clients and their families to achieve the best of care in their own home.
Madalyn Ryan, Aged Care Manager, Bachelor of Social Work (Honours)
More than a decade ago Madalyn was inspired to pursue her passion for community welfare, completing a Diploma of Community Services. Madalyn went on to complete her Honours Degree in Social Work at the University of New South Wales, and during this time gained experience working in both public and private sectors. Madalyn has completed Understanding Dementia and also Preventing Dementia through the University of Tasmania. Madalyn also completed Dementia Essentials Training to provide support to people living with dementia through Dementia Australia. Madalyn is motivated to promote social justice in the aged care industry and to deliver a consistently high quality of service to the Daughterly Care community.
Jessica Llewelyn, Hourly Aged Care Manager, Advanced Diploma in Community Services
Jess has close to 20 years’ experience working in the private sector, 12 of which were in the Health Care industry. Since starting with Daughterly Care, Jessica has worked as a caregiver prior to changing over to an office role as an Aged Care Manager which gives her a unique perspective when working with our clients to give them the best care. Jessica has an Advanced Diploma in Community Services which focuses on Case Management. Jessica has also obtained multiple qualifications in aged care, mental health first aid and community services, just to name a few.
Katrina Harland, Hourly Aged Care Manager
Katrina has 25 years’ experience in the financial sector, delivering high level customer services and extensive customer services support. Katrina later started as a caregiver after joining the Aged Care Industry and grew a passion for building relationships with her clients. After 1 year supporting clients in the homes, Katrina developed dementia caring skills, certification and hands on care experience prior to starting as a Care Manager in the head office. Katrina’s unique skills and experience in aged care, administration and customer service enables her to manage a high level of care and support to clients and their families.
Anita Watts, Hourly Aged Care Manager
Anita has over 10 years’ experience in the Community Care Sector. Anita started her career in the UK Aged Care Industry by working as a direct Community Care Worker with both Hourly and Live-In care clients. While overseas, Anita also completed multiple certificates and training in Aged Care. After returning to Australia, Anita worked with Children while running her own family day care business. Returning to the Aged Care Sector she strengthened her scheduling, rostering, administration and customer skills. Over the last 6 years Anita’s role of Senior Care coordinator consisted of managing DVA and HCP clients before moving on to work for Daughterly Care in 2020. Anita has a passion for assisting people and especially helping older people stay at home and to do so comfortable. Anita loves challenges and has strived to constantly improve and grow to enable her to come up with innovative and creative solutions in providing the best care possible.
Karen Williams, Hourly Aged Care Manager
Karen has worked in customer service roles across several industries over the past 25 years. She spent several years living in Singapore, India and Vietnam where she taught English as a Second Language and volunteered in helping numerous vulnerable communities. After the personal and rewarding experience of helping to look after her elderly mother, and the ongoing support of her elderly father, Karen discovered a passion for Elder care. In particular helping people stay with tailored support in their own homes. Karen has a Bachelor of Education and a Diploma in Community Services. Karen has a commitment to provide the best possible care and communication with her clients.
Directors of First Impressions & Administration
Rose Rene-Burke, Assistant in Nursing and Office Administration
Rose holds a Certificate lll in Community Care and a Certificate lV in Disability Services. Rose has completed a Business Administration Medical Course and has worked in Pathology for 7 years. Prior to commencing with Daughterly Care Rose worked as an Assistant in Nursing (AIN) for the Red Cross Blood Bank for 3 years and has 8 years’ experience in aged care. Rose occasionally provides in home care to some of our most complex high need clients.
Lauren Chaney, Administration Assistant in the Aged Care Team
Lauren has a combined 10 years’ experience in the customer service and hospitality sector. Prior to working for Daughterly Care, Lauren obtained multiple qualifications in Social Welfare & Child Care.
At Daughterly Care, Lauren assists the Care Managers & High Care Case Managers by answering your calls and managing our email inbox.
Lyn Harris, Receptionist & Administration Support
Lyn has over 25 years’ experience in Customer Service, Administration and Document Control. Lyn has a passion for building friendly relationships with our clients and Caregivers in her role as Receptionist and Administration Support.
Vera Hannan – Recruitment & Training Manager
Vera has been working for Daughterly Care for 5 years. Vera is our Recruitment & Training Manager. As Recruitment Manager, Vera is responsible for recruiting new Hourly & Live-in Caregivers. Vera has great empathy and has an excellent understanding of needs of older people in our community. She is responsible for advertising, screening, shortlisting, interviewing and reference checking to employ the highest quality Caregivers to support our clients. In addition, Vera has over 25+ years’ experience developing and delivering Accredited Training and has her Certificate IV In Training & Assessment TAE40116. As Training Manager with Daughterly Care, Vera is responsible for organising new Caregiver Orientation, plus offering internal and external training options for all our Caregivers.
Mosman Aged Care Advice Centre
Robin Bower – Mosman Aged Care Advice Centre Manager
Robin has over 25 years’ aged care experience supporting Elders, especially people living with dementia and also spinal cord injury. She has used her Diploma of Reflexology, Massage Therapies and Meditation, and also Holistic Counselling skills for over seventeen years in private practice including four years with Paraquad Australia.
Robin continues to work as a Caregiver with Daughterly Care as well as managing Mosman Advice Centre. Robin has a Certificate IV in Training and Assessment and educates Daughterly Care Caregivers working in the Mosman area.
Robin presents seminars at the Mosman Aged Care Advice Centre in Mosman on Sydney’s Lower North Shore, sharing strategies with families on how to care for loved ones living with dementia. She also gives no-cost/no-obligation private consultations for those requiring one-on-one advice. She has worked in association with Daughterly Care since 2003. Robin is passionate about helping Elders to live their lives as they wish, in the comfort of their own homes.
Robin is an extremely valuable resource for residents of Mosman and the surrounding Lower North Shore suburbs of Sydney. Robin can explain Government Funded Home Care Packages to you, including reviewing your existing provider’s monthly statement and comment on the fees you are paying and how you can lower your fees and increase the number of hours of care that your Government Funded In Home Care Package pays for. A good starting point is to attend Robin’s free seminar that explains how you avoid the Nursing Home using your Government Funded Consumer Directed Home Care Package and the 9 new rights of Elders.
If you are wanting to travel, speak to Robin Bower about your travel plans and care or companion needs, Robin is responsible for our Travel Carer / Companion Service. To find out more about it Click Here
Nicole-Anne Hickey – Operations Manager
Masters in Commerce (M.Comm-Mngt & Org Govern) & Masters in Philosophy (M.Phil) from UNSW, Grad Dip. Fin Planning, Bachelor in Dementia (cur.)
Nicole-Anne has more than 8 years’ experience in the Aged Care Industry. Prior to joining, Nicole worked for 2 ASX listed organisations; 5 years as a Business Analyst for Worldwide IRESS, and 10 years as a Compliance Auditor for Count Wealth Accountants. During her tenure, compliance, regulation, governance and change management featured heavily and positioned Nicole with the skill set needed to move into the challenging and ever changing industry of Aged Care. Whilst she is now eligible to complete a PH.D, her current enrolment with the University of Tasmania (UTAS), completing a Bachelor of Dementia Care via the Faculty of Health is her focus and will give her further knowledge needed to support clients and champion for the staff of Daughterly Care. With her role as the Operations Manager and Director of Daughterly Care Community Services, she is responsible for overseeing the management and delivery of all high, complex and low care services performed by the Caregivers who are employed through the organisation. Nicole’s goal is to make a difference to the lives of our elderly, especially individuals living with a dementia. Nicole is an Accredited Aged Care Montessorian & Daughterly Care Montessori Trainer.
Verlie Hall, Registered Nurse, Co-Founder, Managing Director, Nurse Educator
Verlie is a Registered Nurse with over 25 years’ experience caring for people who have disabilities, are frail or live with memory loss or dementia. Verlie was formerly employed by one of Sydney’s leading Dementia Day Care Centres – The Tom O’Neill Centre at North Sydney as an Enrolled Nurse, In Home Community Worker and Diversional Therapist. Having worked in hospitals and Nursing Homes, Verlie believes it is best to remain in your own home as you age, because you remain the boss. Verlie is an Accredited Aged Care Montessorian & Daughterly Care Montessori Trainer.
Verlie co-founded and has co-owned Daughterly Care for over 21 years.
Ros Atkinson, EA to CEO
Ros has over 30 years’ experience in secretarial /administration. She has great empathy and an excellent understanding of the needs of older people in our community. Ros oversees the recruitment of Caregivers & Live-in Carers and selects only the highest quality Private Nurses and Live-in Carers to support our clients.
Kylie Lambert B.Ec F.Fin, CEO, Co-Founder
Kylie, known to friends and colleagues as Kate for the last 25 years, was Deputy Managing Director of Count Wealth Accountants for over 13 years prior to joining Daughterly Care in January 2004. She retired from Count after it was listed on the ASX. Kylie was responsible for the Reserve Bank Reporting for HongkongBank Australia and has been an auditor for Ernst and Whinney (UK).
Kylie, hereafter Kate, has the perfect skill-set to help Elders navigate through the financial aspects of their Home Care Package Consumer Directed Care. Due to her thorough understanding of the new Living Longer, Living better Reforms including the 1/7/2015 introduction of ‘Consumer Directed Care’, Kylie is well suited to assist her clients in achieving the best possible outcomes from their Government Subsidised In Home care.
Kate was on the Board of the Australian Private Nurses Association in 2015 and 2016, is a member of COTA, ACiA, Australian Businesswomen’s Network and other associations. Kate is very proud that Daughterly Care is a highly sought out, highly regarded and highly recommended private care ‘provider of choice’ for In Home Care and Private Nurse services. Her Joyful Living Approach™ to care means Daughterly Care’s clients can live joyfully, their way, with dignity, independence and choice in their own private home.
Kate is an accomplished presenter sought out for her in-depth knowledge about how to get the most from your Consumer Directed Government Subsidised In Home Care Package. Kate has also put helpful tips on negotiating the best value from your Home Care Package on this website.