Live In Home Care Testimonials

14 September 2018 – Thank You from wife of client, Mr K who lives in Frenches Forest on Sydney’s Northern Beaches

Marga brought laughter to my father. Thank you for sharing the world with someone with dementia and making it fun.

14 September 2018 – Thank You from wife of client, Mr K who lives in Frenches Forest on Sydney’s Northern Beaches

Eileen took it on her own initiative to sleep in the same room as my father to ensure he was safe and assistance was immediate, if needed.

7th September 2018 – Email from Registered Nurse who owns a Home Care Nursing business and who observed our Live in Carer at Bridgepoint Shopping Centre in Mosman

Hi there Claire,

My name is Sue and I’ve been at Bridgepoint Shopping Centre all this week doing Free Health Assessments and helping people navigate the Aged Care System.

I’ve seen Irene V of your staff members a couple of times and was really impressed with the care and attention she was providing your client, Mrs W. It was lovely to watch them together. Irene was so gentle and attentive with her. You’re lucky to have her as an employee 🙂

Kind regards,

Sue
RN, RM, CNS

3 September 2018 – Thank You from wife of client, Mr L who lives in Pymble on Sydney’s Upper North Shore

Jenni has kindness, compassion and professional care shown to John.

15 August 2018 – Appreciative words from the grandson of Live in Care client,  Mr D who lives in Mosman on Sydney’s North Shore

Dear Lyn,

I am writing this letter in thanks and gratitude towards Daughterly Care, and for the opportunity to participate in activities that engage Dad. I am grateful for this service experience as it has given me new qualities that I didn’t know I had, such as patience and compassion.

This service experience has changed and impacted me, but it has also shown how lucky we are to have, what we have.

Yours sincerely,

B

13 August 2018 – Thank You from the sister of client, Mrs K who lives in Avalon on Sydney’s Northern Beaches

Thank you Lorraine for the support to Margaret’s food and fluid intake! Lorraine provides total care and help with services in Margaret’s home.

13 August 2018 – Thank You from daughter of client, Mrs K who lives in Avalon on Sydney’s Northern Beaches

Lorraine brings total care and provides occupational therapy to my mother’s home.

6 August 2018 – Email from son of Live in Care client at Dee Why on Sydney’s Northern Beaches

Penny,

Just a note of thanks. Daughterly Care is a much needed service for “normal families”  but it is an absolute godsend for families like ours where I am the only living family member and am on the other side of the world. When mum lost mobility, losing the sight in one eye and fracturing vertebrae, I didn’t know where to turn. A friend recommended Daughterly Care and I am so glad he did. We got live in 24/7 care for a number of months while mum went through treatment and we looked at nursing home solution.

You and all the carers have been great; skilled, kind and supportive of my mother and absolutely professional. You have made this transition to the next stage of her life as easy as it could possibly be for both mum and myself, considering the stressful and trying circumstances. I would like to acknowledge Nichole who has been an absolute angel (and should be canonised) . She has gone above and beyond the call and truly been “a daughter” for mum when I could only be there for a limited time. We would like to continue to have Nichole visit mum in the nursing home on a regular basis.

Thank you so much.

Regards,

Paul

5 August 2018 – Thank You from daughter of client, Mrs M who lives in Kurrajong Heights on Sydney’s Lower Blue Mountains

Louise manages my mother wonderfully, mum laughs and talks to her and eats with her. She goes the extra mile whenever possible.

4 August 2018 – Thank You from daughter of client, Mrs M who lives in Kurrajong Heights, in Sydney’s Lower Blue Mountains

Vicky is extremely thoughtful about what will be good for mum, and goes out of her way to help her be more content.

3 August 2018 – Thank You from clients, Mr and Mrs V who lives in Mosman on Sydney’s Lower North Shore

I would like to recognise Bronwyn for the heartfelt service she has provide for myself and my husband.

2 August 2018 – Thank You from client, Mrs L who lives in Manly on Sydney’s Northern Beaches

Jennifer is bubbly and makes me laugh and I enjoy when she takes me out, and her care is exceptional.

2 August 2018 – Thank You from clients, Mr and Mrs V who lives in Mosman on Sydney’s Lower North Shore

We would like to recognise Debby for her heartfelt service.

1 August 2018 – Thank You from client, daughter of client, Dr C who lives in Smiths Lake on the NSW North Coast

Barbara anticipates mum’s needs, supports me too, deals with aggression calmly, and fights to protect mum.

1 August 2018 – Thank You from daughter of client, Mrs C who lives in Smiths Lake on the NSW North Coast

Evelyn has a good nature and warm. She organises sweet touches, like getting a photo montage made for dad in the nursing home.

27 July 2018 – Thank You from sister of client, Mrs G who lives in Mosman on Sydney’s Lower North Shore

Margaret has provide 10 years of great loving care of my sister.

27 July 2018 – Thank You from sister of client, Mrs G who lives in Mosman on Sydney’s Lower North Shore

Carmen’s 10 years of loving care of my sister has been wonderful.

23 July 2018 – Thank You from daughter of client, Mrs B who lives in Avalon on Sydney’s Northern Beaches

Tina has become one of the family and devotes her time to care for mum. It gives families like mine, peace of mind.

23 July 2018 – Thank You from daughter of client, Mrs B who lives in Avalon on Sydney’s Northern Beaches

Gwyneth works with Tina to provide wonderful care to mum. It is wonderful to have peace of mind for the family. She is a lovely person.

16 July 2018 – Thank You from daughter of client,  Mr B who lives in Clontarf on Sydney’s Northern Beaches

Kerry is professional, efficient, and fits is very well with family – delight to have around.

16 July 2018 – Thank You from daughter of client, Mr B who lives in Clontarf on Sydney’s Northern Beaches

Karen is very professional, patient with dad and keeps me well informed.

12 July 2018 – Thank you from daughter of live-in care client, Mrs B who lives in Wahroonga on Sydney’s upper north shore

For her unwavering commitment to the professional and compassionate care for my Mother.

12 July 2018 – Thank you from son of client, Mrs B who lives in Wahroonga on Sydney’s Upper North Shore

On behalf of my Mother, I would like to thank Tracey for her professional attitude and kind heart.

11 July 2018 – Thank you from daughter of client, Mr A who lives in East Lindfield on Sydney’s upper north shore

Michelle is caring, thoughtful and kind.

11 July 2018 – Thank you from daughter of client, Mr A who lives in East Lindfield on Sydney’s Upper North Shore

Katrina is very caring, respectful, a good cook and has attention to detail.

10 July 2018 – Thank you from the daughter of client, Mrs C who lives in Mosman on Sydney’s Upper North Shore

Thank you for your care of Joan, you do a wonderful job. It is much appreciated.

10 July 2018 – Thank you from the wife of client, Mr S who lives in Paddington on Sydney’s Eastern Suburbs

Romy, Hana and Charmayne are very caring and helpful to my husband and me.

10 July 2018  – Thank you from client, Mrs B who lives in Dee Why on Sydney’s Northern Beaches

Nichole gives out 100% of herself and goes out of her way to make life comfortable.

10 July 2018 – Thank you from client, Mrs B who lives in Dee Why on Sydney’s Northern Beaches

Elizabeth is thoughtful and has great organisational skills.

6 July 2018 – Thank you from client, Mrs L who lives in Manly on Sydney’s Northern Beaches

Dao introduced to me to fruit salad in the mornings when I wake up and her care for me is fantastic.

6 July 2018 – Thank you from client, Mrs S who lives in Narrabeen on Sydney’s Northern Beaches

Brady is kind, compassionate, patient and she is totally respectful in the way she assists me every day.

5 July 2018 – Thank you from husband and wife clients, Mr and Mrs E who lives in Asquith on Sydney’s Upper North Shore

Margaret cared for my husband 24 hours a day, while I went to Canberra for a reunion. She even came a day earlier to meet us and share our needs.

5 July 2018 – Thank you from live-in care client, Mrs V who lives in Palm beach on Sydney’s Northern Beaches

Wendy is fantastic, super, caring and nothing is too hard. She thinks and plans ahead, as well as manages difficult situations well and just does what needs to be done and always smiles and is friendly. The family love especially how she anticipates what I may need and how Wendy has implemented things into the home to make life easier for me.

5 July 2018 – Thank You from client, Mrs M who lives in Mt Druitt, in Sydney’s Western Suburbs

Yvonne’s care was wonderful, also her company.

26 May 2016 – Appreciation from client’s family for the years of help at St Ives, Mudgee and Collaroy

“I am writing to thank you and your Caregivers for the years of help and wonderful care given to Mr & Mrs G.

Finding Daughterly Care was a life saver, helping me manage various emergencies, organise last minute changes to care, taking control of the running of their home, lives, chooks, horse and so on,  all helped take the pressure off me and helped us keep them both home as long as possible.

In more recent years the dedication of Caregiver Jackie with her care of Mr G was nothing short of amazing. I really had to take a step back as my work and family became very busy and it was such a comfort to me knowing Mr G was being cared for so well in all aspects of his life at St Ives, Mudgee and Collaroy War Vets. Jackie really “got ” Mr G and all his little idiosyncrasies! We felt very happy he was in such good hands”.

Regards
Daughter M

4 March 2016 – Feedback from our High Care Case Manager Jean

I was speaking to our lovely Caregiver, Sue, who has been looking after an 87 year old client with a brain tumour. As he couldn’t go overseas due to his brain tumour, the family decided to give both he and his wife a ‘holiday at home’ with two weeks In Home 24hr Live in Care.

When Sue arrived on the 1st day she was taught to bake bread, make yoghurt and to play the Ukele by Bob and the lessons continued daily. Yesterday the whole family gathered as it was Bob’s birthday. Bob gave Sue one of his 3 ukuleles with a box that he had made himself – this obviously bought tears to all eyes especially Sue’s and she has just told me it is something she will continue to learn to play.

She found it very hard leaving but felt that she made a difference to Bob, Tess and their family over the last 10 days.

12 August 2016 – Lovely Feedback From the Daughter of Mrs B. of Mt Colah, Sydney’s Upper North Shore

I have been meaning to write to you and thank you for the quality care given to Mum during my respite in WA. I would not hesitate to use or recommend Daughterly Care for any future care needs.

Many thanks to Deb for her friendliness to me over the phone. Her communication with me, though brief, was reassuring, and Mum sounded happy and relaxed while in her care. Her extended stay when Mum became unwell was very much appreciated. Deb will be happy to know that Mum has had no more lower back pain.

8 August 2016 – Thanks from Mrs T. Live in Respite Care

Just want to say thank you for arranging for Liddy to stay with me for the last 3 weeks. We got on really well together and she is a lovely lady, so if John decides he wants another extended holiday I would be only too happy to have her with me again.

3 March 2016 – Call from Mrs C’s daughter of Chatswood on Sydney’s North Shore

Tracey (caregiver) was more than a carer and support for the family during the passing of our Mother. She assured the family that she would hold Mum’s hand if she was to die with the family not being there. Tracey was like a Sister to the family. All the family has experienced all Daughterly Care’s services in a short period of time and were grateful that Daughterly Care was able to quickly change from hourly care to Live in Care and then overnight care for the last week of Mum’s life.

12 February 2016 – Mrs P of Fairfield West

The son of a recent client commented to our carer – “You are so calm and peaceful . It is so lovely to have had you here.”

26 February 2016 – Live In Caregiver about a new live in care client who lives in Mosman

Mrs P is regaining many of her existing activities of daily living.  Her family, friends and Mrs P herself are commenting on the same. Mrs P is self-directing, motivated and engaged in all aspects of her daily life and really enjoying her frequent catch ups with family and friends.

14 December 2015 – Email from client’s Daughter

Eleanor and Caroline are caring for Mum so well – she is in a really good place mentally with them. Please pass on our thanks to your ladies.

18 November 2015 – Feedback from friends of our Live in Palliative Care client, Cremorne Point, Lower North Shore.

We have been regularly visiting the S home, and we would now like to compliment the two Michelles who have been caring so diligently for Mr S and helping Mrs S.

Each time I have phoned or arrived on the doorstep, they have been welcoming and efficient. Between them, we believe that they have assisted Mr S in his desire to die gently in his own home.

As friends, we would like to thank them both, most sincerely.

Please pass this on to both the Michelles

Thank you,

Mr and Mrs D from Cremorne Point

15 November 2015 – Appreciation for short term Live in Care client in Mosman healed and re-enabled

Hi Suzanne,

We have found your Live in Care has been very satisfactory.

We won’t need to have Live in Care after Tracey leaves at this stage.

I will be 6 weeks post-op and fortunately I have made a good recovery.

Thanking you for your help and for the help of the carers who assisted us.

Regards

S

20 October 2015 – Appreciation from Client who lives in Narrabeen on Sydney’s Northern Beaches

Hi Penny,

I know that your usual communications are with John but I just wanted to get in touch to say how well I’m going with Rachel. She’s a really lovely lady and not only do we get on well, she seems to handle all my wants and needs extremely well.

Thank you for arranging Rachel to come and having her here for the whole week is really working well.

Thanks again

Mrs T of Narrabeen

13 October 2015 – Feedback from Mosman client on Sydney’s Lower North Shore

Hi Ann,

I was talking with Mrs M of Mosman this morning and I just wanted to let you know that both Mr and Mrs M are very happy with your work and really enjoy having you in their home. Mr M has lost a lot of his anxiety just knowing that you are coming in every day. So thank you for the good work you do.

Robin Bower
Manager
Mosman Aged Care Centre

22 July 2015 – A note of appreciation from Ms B from North Balgowlah on Sydney’s Northern Beaches

Hi,

My name is Louise and my neighbours, Sue and Bob, have been your clients.

I just wanted to send a note of appreciation for the care of Gwyneth.

More recently she has cared for Bob after the loss of his beloved wife and through his struggle with dementia. I can not compliment her highly enough for her care, professionalism and love for this man.

We are his neighbours and my children were like grandchildren to Bob – and Gwyneth treated them as such … to the point of buying them little birthday presents from Bob and always welcoming them with games to play and conversation to have with him.

I remember the first time I met Gwyneth and she had taken the time to look at the books, music and household wares that Sue and Bob had, so that she could discover what type of people they were and treated them, and their possessions, with respect and dignity. On that day, despite the stress of two people adjusting to having a carer in their house, she managed to find Sue’s favourite tea set and table cloth. This was just one example of how Gwyneth always ensured that the house remained Sue and Bob’s home – using the things they liked, in a way they enjoyed! … even the front flower planter boxes got replanted with flowers for a very garden proud Bob.

After Sue passed away, Gwyneth dealt so gently with Bob … quietly but efficiently she organised medical appointments, social outings, beautiful meals and treated him with the utmost respect and dignity. In the last days, she read to him, always picked flowers from his garden to have by his side, played music with him and talked quietly to him when nothing else would soothe his erratic breathing.

On his final day, I went to the hospital and knew that Gwyneth must have also popped in despite her shift being over because there beside him were flowers from his garden and a photo of him and his beloved wife.

It is these small but incredibly thoughtful aspects of her care that made Gwyneth an outstanding companion, carer and friend to us all in Bob’s final days.

I cannot recommend her highly enough in any endeavour she has with your company

Kind Regards

Ms B

24 September 2015 – Today I attended a Live In Care client to review her Care Plan and ensure our client is happy with her Caregivers.

The family said that the standard of care our Caregivers provide was excellent.

They appreciate the smooth running of the house, the consistency of care provided and the lengths our Caregivers go to make the house a home. The client loves the home cooked evening meals and the meals cooked and left in the freezer. Even though it can be difficult at times, our Caregiver cooks a roast lunch on Sundays for the family who said they really look forward to visiting their parent and having this meal together. They appreciate our Caregiver gets the good table cloth and china out and makes the dining table look special.  She is an excellent cook.

Suzy Crow

High Care Case Manager

16 June 2015 – An appreciative email from family, Hunters Hill on Sydney’s North Shore

Hi Suzanne,

Each of the Caregivers Louisa, Jane and Fiona showed great competence, professionalism and also personal sensitivity. They made a difficult phase in Jennifer’s life into a period of satisfaction and improved her quality of life, despite her growing physical disabilities. Jennifer really appreciated all of this and looked forward to each of their arrivals.

The job-share between the Live In Caregivers turned out particularly well, both because of the amount of energy and feeling each of the Caregivers was able to give Jennifer, and because of the different but complementary approaches they each had.

Their teamwork was also excellent. We all enjoyed getting to know each of them, to the point where we regarded them as friends, but even so they never acted less than professional. Having them there also made it easy for friends and extended family to be involved with Jennifer and make them more able to visit her.

I should also mention the very high standard of the work provided by the relieving Caregivers who came from time to time came – particularly Wanqa, Langy, Julia and on what proved to be Jennifer’s last day with us, Lyn (apologies for the misspelling of names). Each of those I’ve named entered into their role with Jennifer with whole-heartedness, professionalism and sensitivity.

As I have also mentioned on other occasions, we appreciated the support we always had from you, your predecessor Annie, and other members of the Daughterly Care management team – many thanks.

We all appreciated the spectacularly beautiful arrangement which you sent for the funeral. It was the centre point of the gathering after the funeral service and adorned the table in my hall for many days afterwards. Many thanks to you, Louisa, Jane and Fiona, for coming to the funeral, and for others who have sent us their sympathy.

Yours sincerely

Nicholas K, Anthony and Harriet of Hunters Hill.

10 June 2015 – Appreciative Email from family from Kiama Downs

Hi Suzanne,

We have been extremely satisfied with the care that Mum has received over the past few months especially with the sad circumstances of Brian passing away and we believe the one-on-one care has been very beneficial for Mum. Eleanor and Katherine are exceptional Live In Caregivers, compassionate and adaptable to Mum’s needs.

I would like to thank both Eleanor and Katherine personally if this is ok and would also be happy to write a testimonial about our experience with Daughterly Care.

Kind regards,

Mrs S (Daughter), Kiama Downs

20 April 2015 – Appreciative phone call from Live in Care client’s family from Kiama Downs

“ Daughterly Care is a God send.  Katherine is amazing !!! Our family will be forever indebted to her. She was calm and strong in the most difficult circumstance caring for our mother and father. Our family cannot thank her enough. We want to keep Daughterly Care for as long as we can so Mum can be stable at home for as long as possible”.

Kiama Downs

26 January 2015 – Excerpt from a Daughter’s newsletter to her friends expressing appreciation for Daughterly Care’s Live in Caregivers

“Mum was 100 years and 8 months when she died. Despite more falls after last year’s broken hips, she had been in relatively good health until she succumbed to pneumonia after another fall in mid-June. Mum had loathed the idea of being incapacitated or unable to be at home. She never got over losing her licence; holding it till 100 wasn’t enough… losing it was the issue.

With the help of her Daughterly Care Live in Caregivers Judi and Janet she was, fortunately, able to remain at home until the pneumonia. Rhonda and your girls were fantastic with her and I will be forever grateful for their care. We miss Mum but we celebrate a remarkably full life, well lived.

With many, many thanks to the wonderful team at Daughterly Care for your great support and for matching Mum up with two ‘perfect’ angels to care for her.”

From the daughter of Mrs M of Collaroy

2014 – Feedback from our Live in home Caregiver Victoria

When Mrs M was sick and I took her to bed she said – “I’m so glad you are with me all the time as you are so confident. Later, when I said goodnight she said, “I can’t tell you how much I appreciate your work, I want to go on a hillside and say it from there, I feel so much better psychologically thanks to you.”

M (Granddaughter of Live in Care client) from Kellyville in Sydney’s Hills District

I would like to take this time to thank you personally for all your assistance in providing such a high level service to my grandfather. My immediate family would like to make special mention of the outstanding service provided by Luisa. To have a carer as passionate as her is an asset to your company.

Daughter of Mrs J who lives in Gordon, on Sydney’s Upper North Shore

Dad was very touched as was all the family and wanted to thank you again for the kindness and care you gave both Mum and Dad over the last few months.

Appreciation from Client, Mrs N from Beecroft, in Sydney’s Northern Suburbs

During a client visit this morning, Mrs N described our Caregiver Samantha as an Angel with a beautiful energy around her. Mrs N also said that Live In Home care is a lovely nursing service as she was able to have her great grandchildren running around the house without disturbing anyone and also have her family over for dinner.”

22 February 2010 – Appreciative compliments from son of Sydney Eastern Suburbs Live in Care client

Ettie (Live in Caregiver) was superb – such an amazing soul and a wonderful human being. By the way both of the ladies, Ettie and Danielle  have been absolutely superb both professionally and interpersonally. Amazingly wonderful people.  Thanks so much to all you guys – you’ve all been a rock of stability and pragmatism through this whole process – amazing.

Signed

David, son of client

From the Accountant Daughter of a Live in Care client in Bellevue Hill, in Sydney’s Eastern Suburbs.

“My mother was diagnosed with Alzheimer’s disease in late 2003 just after she turned eighty. Initially, we realised that Mum needed more in home care assistance with day to day tasks. We started with a Caregiver for two hours, twice a week, to help Mum with shopping and preparing meals. As Mum’s memory worsened, we increased the care to a couple of hours each morning and evening.

In early 2005, Mum broke her hip and had to have an operation and spent four weeks in hospital including a rehab hospital. Around this time, we found that Dad’s memory was also failing and he was diagnosed with Alzheimer’s. We realised that they both needed more care so we increased the care to twelve hours a day when Mum came home from hospital.

No-one in the family considered a nursing home at this stage. Physically Mum and Dad both seemed too well and as Alzheimer’s progresses slowly, they still had considerable enjoyment of daily activities.

The family became used to having in home carers in the house and could see the benefits of Mum & Dad having daily outings and some independence. The Carers we initially hired were not from a home care company and this meant when they were unavailable or sick, the family had to fill the gaps at short notice.

We soon realised that this would not work for us as a family and our busy lives, so we started using Daughterly Care. We started with Caregivers from 7 am until 7 pm daily in 2005 and then we found it necessary to increase the care to 24 hour live in home care as my parents’ health deteriorated.

Alzheimer’s disease affected my father’s personality in a negative way. We knew that the stress of moving him to a nursing home would cause considerable pain for everyone involved. We have no doubt that he would have been highly medicated in a nursing home as he became difficult to manage.

The family decided that the best option for Dad was to leave him in familiar surroundings and give him the privacy of living in his own home. Daughterly Care enabled this to happen with patient, Carers who were very attentive to his needs up until his death in 2009. If we had not already experienced the benefits of having the wonderful Caregivers from Daughterly Care, we may not have made the same decision.

One of the biggest advantages of using Daughterly Care is that we are never left without a Caregiver and they are reliable.

We believe that my parents have always received high quality care.

The Caregivers are experienced with dementia and show tolerance and compassion. If any problems do arise with the Caregivers, we are able to deal with an experienced co-ordinator who quickly rectifies the situation.

One of our current Caregivers has been with us for over 7 years and another for over 5 1/2 years. A third Caregiver was with us for over 8 years. This means that we have had consistency in Caregivers and they got to know both my parents and the family well. The stable team of Caregivers is trustworthy, considerate and consults regularly with the family.

My mother’s health is now so poor that we could move her to a nursing home and she may not notice any difference. However, with Mum at home, the family are able to visit at any time and for any length of time at our convenience and it’s very pleasant visiting Mum in her own home. None of us visit her if we are sick and the Caregivers obviously do not work if they are unwell. This means that my Mother rarely gets a cold, the flu or a gastric virus which is unlike a nursing home where viruses can easily spread. We don’t have to mix with other dementia patients which can be quite confronting.

We are a large family and having the house has meant it has been easy to celebrate Mum’s birthdays etc with big gatherings at home. It has also meant that as the house is lived in, we have been able to maintain the house and undertake any necessary repairs while the Caregivers are there.

As a family, we have benefited from the capital growth in the value of my parents’ home over the last nine years, which is capital gains tax free. If we had sold the house and placed my parents in a nursing home, we would have missed out on that growth.

My family have no doubt that Daughterly Care’s In Home care service has been able to enhance the quality of my mother’s life and that of my late father. Without Daughterly Care, my parents would not have been able to stay in their own home. I would highly recommend Daughterly Care and my family are very grateful for their assistance.”